Caitlyn Gorman
Hartford,Iowa
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Welcoming to learning opportunities from colleagues and gain knowledge and insight to gain positive impacts on professional future.
Overview
8
8
years of professional experience
Work History
Family Services Assistant
Hamilton's Funeral Home
09.2021 - Current
- Enhance family satisfaction by providing compassionate support and assistance during funeral services.
- Greet families and friends and direct them accordingly to destination of visitation/services
- Interact and communicate with visitors and colleagues respectfully and consistently
- Assist Funeral Directors in preparations of deceased
- Transport deceased under direction of a Funeral DIrector to appropriate facilities
- Assist in setting up for visitations/services - guestbook table setup, floral arrangement set up, casket/urn placement, memorabilia setup
- Answer phones and direct them appropriately per caller's needs
- Faxing and handling paperwork and routing to correct and appropriate destinations
- Handling the distribution of death certificates to designated person of deceased per HFH protocol
- Handling the distribution of cremated remains to designated person of deceased per HFH protocol
- On-call night backup for assistance to night Funeral Director when needed
- Taking first call information provided and routing appropriately
- Effectively communicating with Funeral Directors and staff
Phlebotomist
Mission Cancer And Blood
03.2023 - 01.2024
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Verified patient information for specimens, lab orders, paperwork, etc.
- Accessed patient's ports to obtain labs and prep for treatments
- Answered phones accordingly and directed calls as needed
- Ordered supplies through distributors as needed and logging all orders placed and received
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Processed specimens appropriately to doctor's orders
- Electronic charting
- Maintained HIPAA per protocol for patient safety and dignity
- Communicated with manager and team effectively and appropriate
- Attending department meetings as scheduled
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Emergency Medical Technician
Broadlawns Emergency Department
12.2015 - 03.2022
- Provided direct patient care
- Obtained EKG within time for patient's fitting specific cardiac criteria; performed EKG's when ordered by physician
- Obtained labs per physician's orders via venipuncture, IV's, swabs, etc.
- Obtained vital signs
- Transported specimens to appropriate destinations
- Assisted nurses and physicians with any codes, traumas, and intubations
- Performed wound care on patients
- Performed splinting and casting on patients
- Stocked rooms and procedure carts with necessary supplies as needed
- Completed inventory for patient belongings when needed
- Ordered and distributed meals for patients
- Ordered supplies for department needs
- Electronic charting
- Maintained HIPAA for patient safety and dignity per state law
- Attended continuing education classes when available
- Attended department meetings as scheduled
- Filled in as unit clerk when needed - answering phones and routing calls, faxing and handling of paperwork, calling transport services for patients, calling appropriate facilities/departments for physicians
- Transported patients to appropriate admission departments or imaging departments
- Performed and maintained schedules for techs and unit clerks
- Worked under the direction of RNs, physicians, etc.
- Performed and completed physicians order for patients effectively and in timely manner
- Assisted in triaging and discharging patients accordingly
- Assisted other inpatient departments with lab draws, EKGs, intubations, and codes when needed
- Communicated effectively and respectfully with staff to maintain proper patient care
Emergency Medical Technician
Lucas County EMS
04.2018 - 05.2020
- Responded to county dispatch emergency calls when paged
- Utilized county radio system for communication
- Obtained vital signs upon arrival to destination
- Triaged patients based on severity and urgency of injuries and condition
- Obtained and adequately documented of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and county protocols
- Drove county emergency vehicles to respond to emergency calls and transport patients to hospital
- Obtained EKGs for patients that fit the cardiac criteria
- Performed necessary treatments and procedures based on appropriate care for patient and condition
- Obtained verbal orders for patient care from physicians
- Called hospital en route to communicate verbal report of patient condition and arrival time
- Assisted nurses and physicians in county hospital ER when needed
- Provided direct patient care upon arrival to dispatched destination, en route to hospital, and at hospital until care of patient was turned over to hospital staff
- Transferring patients from ambulance cots to ER beds
- Electronic charting
- Maintained HIPAA for patient safety and dignity per county protocol and state law
- Stocked all necessary items in ambulances
- Washed county emergency vehicles
- Attended continuing education classes as scheduled
- Attended work meetings as scheduled
- Communicated effectively and respectfully among the needed hospitals and staff
Education
Mortuary Science: Advance Standing Diploma
Des Moines Area Community College
Ankeny, IA08.2024
Associate of Arts - General Studies
Des Moines Area Community College
Ankeny, IA05.2019
Emergency Medical Technician Certification
Mercy College of Health Sciences
Des Moines, IA01.2018
Associate's Degree - Medical Assisting
Vatterott College - Kansas City
Kansas City, MO01.2013
No Degree - Certified Nursing Assistant
Des Moines Area Community College
Ankeny, IA04.2007
Skills
- Interpersonal skills
- Time management
- Computer literacy
- Empathy and compassion
- Multitasking capabilities
- Organizational skills
- Problem-solving abilities
- Attention to Detail
- Customer Service
- Document Management and Proficiency
- BLS Certified
- Medical Terminology
Affiliations
- Volunteer EMT
- Youth Athletics Coach
References
References available upon request.
Timeline
Phlebotomist
Mission Cancer And Blood
03.2023 - 01.2024
Family Services Assistant
Hamilton's Funeral Home
09.2021 - Current
Emergency Medical Technician
Lucas County EMS
04.2018 - 05.2020
Emergency Medical Technician
Broadlawns Emergency Department
12.2015 - 03.2022
Mortuary Science: Advance Standing Diploma
Des Moines Area Community College
Associate of Arts - General Studies
Des Moines Area Community College
Emergency Medical Technician Certification
Mercy College of Health Sciences
Associate's Degree - Medical Assisting
Vatterott College - Kansas City
No Degree - Certified Nursing Assistant
Des Moines Area Community College
Similar Profiles
Alexis WolfAlexis Wolf
Family Services Assistant at Hamilton's Funeral and After Life ServicesFamily Services Assistant at Hamilton's Funeral and After Life Services
Savannah StoneSavannah Stone
Apprentice Funeral Director and Embalmer at Shelton-hunt Funeral Home Funeral HomeApprentice Funeral Director and Embalmer at Shelton-hunt Funeral Home Funeral Home
Colton MattocksColton Mattocks
Assistant to the Funeral Director at Cunningham Funeral Home, Inc. Funeral HomeAssistant to the Funeral Director at Cunningham Funeral Home, Inc. Funeral Home
Ashley GrabovskisAshley Grabovskis
General Manager at TacobellGeneral Manager at Tacobell
Lian AltLian Alt
Undergraduate Research Assistant at University of Iowa - Department of PathologyUndergraduate Research Assistant at University of Iowa - Department of Pathology