Caitlyn Hanna
Kernersville,NC
Summary
I am a reliable employee seeking a waitress or cashier position within your company. As a proven team collaborator and adept cashier clerk at Food Lion Grocery Store, I have enhanced customer loyalty through exceptional service and complaint resolution. Trained peers in POS systems, showcasing my dedication to team success and mastery in cash management. My professionalism and empathy significantly improved customer relations, demonstrating a strong work ethic and attention to detail. My friendly and reliable cashier skills demonstrates unmatched customer service and workplace focus. By being quick and accurate in cash and card transactions, I have demonstrated excellent multi-tasking aptitude. By cashiering at Food Lion, I have been offered the opportunity to increase my communication skills and become a strong multi-tasker, all of which I am eager to bring to a new environment.
Overview
1
1
year of professional experience
Work History
Cashier Clerk
Food Lion Grocery Store
11.2023 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Performed cash, card and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked with floor team and managers to meet wide range of customer needs.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
No Degree - Biology
Salem College
Winston-Salem, NC05.2028
High School Diploma -
Robert B Glenn High School
Kernersville, NC06.2024
Skills
- Customer Service
- Work Ethic and Integrity
- Time management skills
- Reliability and punctuality
- Cash handling and management
- Verbal communication
- Basic math competence
- Conflict resolution
- Critical thinking
- Patience and composure
- Adaptable and flexible
- Attention to detail
Timeline
Cashier Clerk
Food Lion Grocery Store
11.2023 - Current
No Degree - Biology
Salem College
High School Diploma -
Robert B Glenn High School
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