Caitlyn Henry
Jefferson City,MO
Summary
Dynamic professional with extensive experience as a Catastrophe Claims Adjuster at Shelter excelling in claims management and communication. Proven track record in enhancing claim processing efficiency and identifying issues in technology. Strong analytical skills combined with a commitment to client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Adjuster
Shelter Insurance
Columbia, MO
08.2024 - Current
- Evaluated and processed claims for property damage following catastrophic events.
- Collaborated with policyholders to gather necessary documentation and evidence for claims assessment.
- Utilized claims management software to track progress and maintain accurate records of claim statuses.
- Conducted on-site inspections to assess damages and determine claim validity within industry standards.
Catastrophe Claims Adjuster - Desk
Shelter Insurance
Columbia, MO
01.2024 - 08.2024
- Evaluated catastrophe claims to determine coverage and settlement options.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Analyzed damage reports and estimates to ensure accuracy in claim assessments.
- Communicated effectively with insured parties regarding claim status and next steps.
- Improved claim processing efficiency by conducting thorough investigations and accurate damage assessments.
Product Owner
Veterans United Home Loans
Columbia, MO
06.2021 - 03.2023
- Defined product vision and prioritized backlog to align with business objectives.
- Collaborated with cross-functional teams to develop user stories and acceptance criteria.
- Facilitated sprint planning and retrospectives, ensuring timely delivery of features.
- Analyzed user feedback and data to drive iterative improvements in product development.
- Owned and prioritized product backlog.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
Loan Coordinator
Veterans United Home Loans
Columbia, MO
09.2019 - 06.2021
- Coordinated loan documentation to ensure compliance with federal regulations and company policies.
- Assisted clients in completing loan applications, providing clear guidance and support throughout the process.
- Managed communication between borrowers and underwriting teams to facilitate timely loan approvals.
- Reviewed financial statements and credit reports for accuracy, ensuring quality control in loan processing.
- Streamlined workflow processes by implementing new tracking systems for improved efficiency and organization.
Education
Bachelor of Arts - Biology, Chemistry, And Psychology
Lincoln University
Jefferson City, MO05.2015
Skills
- Product backlog management
- Roadmap development
- Agile frameworks
- Problem identification
- Story planning
Certification
Full Stack Engineer
Timeline
Catastrophe Claims Adjuster
Shelter Insurance
08.2024 - Current
Catastrophe Claims Adjuster - Desk
Shelter Insurance
01.2024 - 08.2024
Product Owner
Veterans United Home Loans
06.2021 - 03.2023
Loan Coordinator
Veterans United Home Loans
09.2019 - 06.2021
Bachelor of Arts - Biology, Chemistry, And Psychology
Lincoln University