Caitlyn Holt
Lyons,IL
Summary
Proven Business Administrator with a track record of enhancing operational efficiency and client satisfaction at Axis Endodontics. Expert in Microsoft Office Suite and effective communication, I've significantly contributed to marketing initiatives and streamlined financial reporting. Skilled in fostering strong relationships and managing multiple projects, my focus on results has driven success and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Administrator
Axis Endodontics
02.2020 - Current
- Contributed to economic success by participating in budgeting process.
- Managed day-to-day development issues.
- Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
- Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Oversaw employee onboarding processes, ensuring seamless integration into the company culture from day one.
- Facilitated fast-paced and dynamic entrepreneurial environment.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Enhanced financial reporting accuracy through meticulous attention to detail and thorough review of accounting records.
Assistant Manager
Aspen Dental
01.2018 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Lead Guest Service Representative
At Your Service
01.2009 - 12.2016
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Oversaw group booking logistics, working closely with event planners to accommodate special requests and preferences.
- Developed rapport with regular guests, leading to increased loyalty and repeat business.
- Actively participated in team meetings, sharing ideas for process improvements that led to enhanced operational efficiency within the department.
- Handled high-pressure situations with professionalism, ensuring seamless operations during peak periods.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained accurate and up-to-date records of guest information.
- Managed check-in and check-out procedures for guests.
- Facilitated and coordinated transportation services for guests.
Education
Associate of Applied Science - Information Technology
Moraine Valley Community College
Palos Hills12.2016
Skills
- Microsoft Office Suite
- Executive Support
- Eye for detail
- Project Management
- Effective Communication
- Mentoring
- Schedule Management
- PowerPoint
- Time Management
- Supply Coordination
- Conflict Mediation
- Staff Supervision
- Managing multiple projects
- Marketing initiatives
- Conflict Resolution
- Business Administration
- Workflow Planning
- Supply Management
Certification
HIPPA
CPR
OSHA
Knowledgable in:
TDO software, Eaglesoft and Dentrix
Timeline
Business Administrator
Axis Endodontics
02.2020 - Current
Assistant Manager
Aspen Dental
01.2018 - 01.2020
Lead Guest Service Representative
At Your Service
01.2009 - 12.2016
Associate of Applied Science - Information Technology
Moraine Valley Community College
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