Caitlyn Hudgens
Jacksonville,United States
Summary
Professional with a variety of experiences that closely involve working with people and meeting their needs, as well as play a vital role in company success. Always eager to learn new skills that will further my career and be a positive addition to any team.
Experienced medical professional in a variety of capacities including but not limited to data collection, insurance billing, triage, VA testing and imaging as well as knowledge of pharmaceuticals.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician
Florida Retina Institute
03.2023 - 03.2024
- Traveled with assigned team to various locations in and out of state to treat patients.
- Assisted in acquiring patient demographics and preliminary diagnostics including imaging, VA testing, and triage.
- Improved patient satisfaction by providing efficient and accurate diagnostic testing.
- Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Contributed to the success of eye surgeries by preparing patients and ensuring proper pre-operative procedures were followed.
Pharmacy Technician
Capital Veterinary Specialists
08.2022 - 01.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Counted, measured and compounded medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Personal Shopper
Walmart
09.2021 - 05.2022
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consulted with customers on food selections and custom order requests.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Immunization Coordinator
CVS Pharmacy
01.2020 - 09.2021
- Certified Immunization Specialist
- COVID-19 Testing and Immunization
- Organized COVID-19 Vaccine Clinics
Licensed Pharmacy Technician
CVS Pharmacy
12.2019 - 07.2021
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Shift Supervisor
CVS Pharmacy
12.2019 - 07.2021
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
Sales Lead Manager
Pet Supermarket Inc.
10.2016 - 12.2018
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Contacted qualifying leads and hesitant prospects to answer questions and provide further information prior to purchase.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
Sales Associate
Pet Supermarket Inc.
06.2015 - 10.2016
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Associate of Arts - Biological And Physical Sciences
Santa Fe College
Gainesville, FLAssociate of Arts -
Florida State College At Jacksonville
Jacksonville, FLHigh School Diploma -
Mandarin High School
Jacksonville, FL06.2014
Skills
- Staff Management
- Accurate money handling
- Sales proficiency
- Customer Relations
- Inventory Management
- Medical Terminology
- HIPPA Regulations
- Clinic Protocol
- FDA Drug Safety Guidelines
- Pharmaceutical Sales and Services
- Problem-Solving Skills
- Updating Medication Histories
- Drug Storage Procedures
- Medicare and Medicaid Processes
- Labeling Prescriptions
- Patient Education
- Manual and Automated Medication Dispensing
- Advanced Math Skills
- Proper Labeling Procedures
- Ordering and Stocking Medications
- Patient Confidentiality
- Quality Assurance and Control
- Assisting Pharmacists
- Pharmacy Records Management
- Stocking Shelves
- Team Collaboration
- Judgment and Decision-Making
- Social Perceptiveness
- FDA and HIPAA Compliance
- Drug Formulation
- Prescription Pricing
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Typing Medication Labels
- Receiving Incoming Supplies
- Payment Processing
- Attendance Oversight
- Supporting Pharmacy Operations
- Critical Thinking
Accomplishments
- Trained new Ophthalmic technicians and began the process of Medical coding and scribing.
- Trained several new pharmacy technicians on pharmacy policies, procedures and best practices.
- Earned an associates degree in pharmacy technology.
- Supervised team of 10+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPhT - Certified Pharmacy Technician
- Immunization and COVID-19 testing trained
Timeline
Ophthalmic Technician
Florida Retina Institute
03.2023 - 03.2024
Pharmacy Technician
Capital Veterinary Specialists
08.2022 - 01.2023
Personal Shopper
Walmart
09.2021 - 05.2022
Immunization Coordinator
CVS Pharmacy
01.2020 - 09.2021
Licensed Pharmacy Technician
CVS Pharmacy
12.2019 - 07.2021
Shift Supervisor
CVS Pharmacy
12.2019 - 07.2021
Sales Lead Manager
Pet Supermarket Inc.
10.2016 - 12.2018
Sales Associate
Pet Supermarket Inc.
06.2015 - 10.2016
Associate of Arts - Biological And Physical Sciences
Santa Fe College
Associate of Arts -
Florida State College At Jacksonville
High School Diploma -
Mandarin High School