Kiyah Caudell
Abie,NE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Eager to secure entry-level positions, and ready to help a team achieve company goals.
Overview
7
7
years of professional experience
Work History
Ophthalmic Technician
Legacy Eyecare
09.2023 - Current
- Pre-test, take visual acuities, and scribe / take notes for each patient for the Optometrist
- Make sure all diagnoses found by the Optometrist are correctly recorded, and coded properly in all patients charts at the end of their exam
- Provide patients with extraordinary care through each step of their appointments.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
Waitress
Blatt Beer and Table
07.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Romeos Mexican Food and Pizza
01.2017 - 07.2022
- Resolved guest complaints to maintain complete customer satisfaction
- Used cash registers and credit card machines to cash out customers, handling up to $800 in cash per shift
- Maintained customer satisfaction with timely table check-ins to assess drinks or other needs.
Bartender/Manager on Duty
The Monster Club
06.2020 - 07.2021
- Open the restaurant, count the safe from the previous night
- Greet the customer at the door, take them to their table
- Make bar drinks / take orders of customers at the bar
- Run servers check outs and help with side work, stock and clean the restaurant during closing shifts.
Retail Sales Associate
American Eagle Outfitters
10.2018 - 05.2019
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Generated brand awareness and positive product impressions to increase sales
- Prioritized helping customers over completing other routine tasks in the store
- Approached browsing customers to initiate conversations to determine buying preferences.
Seasonal Manager
Victoria's Secret
07.2018 - 01.2019
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Monitored daily cash discrepancies and inventory shrinkage
- Created visual store strategy based on market trends.
Education
High school diploma -
Westside High School
Omaha, NE05.2016
Skills
- Patient Care
- Eye Anatomy Knowledge
- Chart documentation
- Appointment Scheduling
- Customer Service
- Patience and Tolerance
- Organizational ability
- Strong multitasking
- Complaint resolution
- Staff Management
- Teamwork and Collaboration
- Sales Strategies
Timeline
Ophthalmic Technician
Legacy Eyecare
09.2023 - Current
Waitress
Blatt Beer and Table
07.2022 - Current
Bartender/Manager on Duty
The Monster Club
06.2020 - 07.2021
Retail Sales Associate
American Eagle Outfitters
10.2018 - 05.2019
Seasonal Manager
Victoria's Secret
07.2018 - 01.2019
Waitress
Romeos Mexican Food and Pizza
01.2017 - 07.2022
High school diploma -
Westside High School
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