Caitlyn Kale
Mauldin,South Carolina
Summary
Dynamic Credit Specialist with proven expertise at Global Lending Services LLC in credit analysis and effective communication. Successfully reduced risk exposure through meticulous documentation review and compliance adherence. Recognized for fostering strong customer relationships as a Sales Associate, enhancing retention rates and promoting a positive business environment.
Overview
6
6
years of professional experience
Work History
Credit Specialist
Global Lending Services LLC
11.2023 - Current
- Handled confidential customer information in an organized manor.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
- Supported organizational change initiatives aimed at improving credit department capabilities and overall business performance.
Sales Associate
Total Wine and More
11.2021 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Substitute Teacher
Cherokee County Schools
08.2019 - 11.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Skills
- Telephone and email etiquette
- Microsoft Office
- Effective communication
- Documentation review
- Credit analysis
Timeline
Credit Specialist
Global Lending Services LLC
11.2023 - Current
Sales Associate
Total Wine and More
11.2021 - 11.2023
Substitute Teacher
Cherokee County Schools
08.2019 - 11.2021
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