Caitlyn Kissinger

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• Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
• Collaborated with cross-functional teams to establish successful execution of projects and outreach.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Assisted in the development of marketing materials, including brochures and emails.

• Oversaw special events such as birthday parties, tournaments and team building activities.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Managed inventories and stock and kept detailed records of inventory use.
• Discovered training needs and provided coaching.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Enhanced guest satisfaction by providing efficient check-in and check-out processes.
• Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
• Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
• Managed multi-line phone system and pleasantly greeted patrons.
• Performed various administrative tasks by filing, copying and faxing documents.

• Learned and maintained proficiency in first responder skills such as First Aid, Oxygen Tank and CPR to offer individuals in distress optimal support.
• Attentively monitored swimmers to identify distress.
• Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
• Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
• Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
• Enhanced swimmer abilities by developing and implementing comprehensive lesson plans tailored to individual needs.
• Promoted a culture of continuous improvement through regular self-assessment exercises designed to identify areas of strength or growth potential for both instructors and swimmers alike.