Caitlyn Laster
Mustang,OK
Summary
Hardworking and motivated professional with several years of experience and a record of success. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
7
7
years of professional experience
Work History
Maintenance Outsource Manager
JB Hunt Transportation
North Little Rock, AR
08.2021 - 03.2024
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Recruited and hired qualified candidates to fill open positions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Produced daily, weekly, and monthly reports summarizing key performance indicators.
- Ensured compliance with all applicable laws, regulations, industry standards.
Area Manager
Firestone Complete Auto Care, BRO
Little Rock, AR
04.2020 - 05.2021
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Provided guidance on the implementation of new policies and procedures in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Consistently achieved sales increase over forecast.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Store Manager
Firestone Complete Auto Care, BRO
Jonesboro, AR
06.2017 - 04.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Developed relationships with suppliers to negotiate better prices.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
Education
Bachelor of Arts - Mass Communications/Business Administration
Ouachita Baptist University
Arkadelphia, AR05-2016
Skills
- Recruitment and Hiring
- Process Improvement
- Team Development
- Customer Service
- Sales Strategies
- Performance Management
- Culture Building
- Outstanding Communication Skills
Timeline
Maintenance Outsource Manager
JB Hunt Transportation
08.2021 - 03.2024
Area Manager
Firestone Complete Auto Care, BRO
04.2020 - 05.2021
Store Manager
Firestone Complete Auto Care, BRO
06.2017 - 04.2020
Bachelor of Arts - Mass Communications/Business Administration
Ouachita Baptist University
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