Marcos Cruz
Delmar,DE
Summary
Dynamic and results-focused Aircraft Maintenance Professional with 14 years of progressive experience in commercial aviation, including leadership roles in line/heavy maintenance, control operations, and base management. Proven success in optimizing operational efficiency, leading high-performing teams, and maintaining full compliance with FAA regulations and company standards. Strong communicator and strategic planner with hands-on technical proficiency and a deep understanding of aircraft systems and MRO operations.
Experienced with overseeing operational activities and ensuring streamlined processes. Utilizes leadership and strategic planning to enhance team performance and operational efficiency. Track record of implementing effective solutions and achieving results through strong decision-making and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Aircraft Maintenance Base Manager
Piedmont Airlines Headquarters
03.2022 - Current
- Lead and oversee all maintenance operations at Headquarters base, including line, overnight, and heavy check activities.
- Manage a team of 50+ technicians, supervisors, and support staff to ensure safe, efficient, and on-time maintenance.
- Collaborate with engineering, planning, quality, and flight operations to align maintenance activities with operational goals.
- Implement process improvements that reduced OJI’s by 15% and increased first-time fix rate.
- Maintain full compliance with FAA regulations and internal maintenance procedures, ensuring a flawless audit record.
- Maintained an attrition rate of 7% over 3 years and hired over 25 mechanics and supervisors.
Maintenance Control Supervisor
Piedmont Airlines OCC
01.2017 - 03.2022
- Supervised a 24/7 maintenance control team responsible for real-time decision-making for fleet wide AOG and MEL issues.
- Provided leadership and oversight during irregular operations, minimizing aircraft downtime and disruptions.
- Developed SOPs and checklists to streamline communication between line maintenance, flight crews, and engineering. Trained and mentored junior controllers.
- Reduced maintenance recovery times facilitated on-time flight departures and minimizing delays monitored and managed over 400 flights daily, maintaining an exceptional on-time departure rate with delays consistently under 2%.
Maintenance Controller
Piedmont Airlines OCC
01.2015 - 01.2017
- Managed repair and deferral processes for in-flight discrepancies, boosting aircraft reliability and safety.
- Oversaw line maintenance and coordinated with on-call agencies, ensuring swift resolution of maintenance tasks.
- Communicated MEL/CDL and DMT item statuses to dispatchers, ensuring accurate documentation and compliance.
- Monitored daily fleet status and coordinated immediate troubleshooting and deferrals in accordance with MEL/CDL procedures.
- Communicated with pilots, technicians, and vendors to resolve technical issues and maintain flight schedules.
Lead Mechanic
Piedmont Airlines Headquarters
01.2014 - 01.2015
- Mentored and trained new mechanics, fostering a high-performance team culture and improving overall productivity.
- Consistently surpassed performance targets, enhancing departmental efficiency and operational excellence.
- Identified process inefficiencies and implemented solutions, resulting in an increase maintenance productivity.
- Supervised a team of 8 plus mechanics during overnight and heavy check events, ensuring compliance with task cards and QA standards.
- Delegated assignments based on skillsets and priorities, improving task efficiency and inspection turnaround.
- Assisted with troubleshooting complex airframe, powerplant, and avionics issues.
Line/Heavy Check Mechanic
Piedmont Airlines Headquarters
08.2011 - 01.2014
- Conducted thorough maintenance checks during RON, Line, and Heavy Check visits, ensuring aircraft compliance with stringent safety and performance standards.
- Executed periodic service checks, including dismantling, overhauling, repairing, and fabricating components, Performed scheduled and unscheduled maintenance.
- Conducted component replacements, engine run-ups, and system checks.
- Ensured timely and accurate completion of logbook entries and work orders.
Education
Aircraft Maintenance Program -
Puerto Rico Aviation Maintenance Institute
01.2011
Skills
- Aircraft Maintenance Expertise
- Advanced aircraft maintenance management, FAA regulations compliance, Safety Management Systems (SMS), Risk management, Budget control
- Team leadership, Mentoring, Performance management, Productivity enhancement, Collaborative team environment
- CommunicationExceptional verbal and written communication, Bilingual in Spanish and English
- Organizational & Analytical Acumen:
- Goal setting
- Interpersonal communication
- Strategic partnerships
- Budget control
- Delegation
- Employee development
- Employee scheduling
- Staff hiring
- Strategic planning, Analytical decision-making
- Problem-solving abilities
- Team collaboration
- Team leadership
- Active listening
- Verbal and written communication
- Adaptability and flexibility
- Effective communication
- Self motivation
- Conflict resolution
- Recruitment and hiring
- Health and safety
- Operations management
- Environmental awareness
- Scheduling coordination
- Facility management
- Workforce planning
- Delegating work
- Hiring and onboarding
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Aircraft Maintenance Base Manager
Piedmont Airlines Headquarters
03.2022 - Current
Maintenance Control Supervisor
Piedmont Airlines OCC
01.2017 - 03.2022
Maintenance Controller
Piedmont Airlines OCC
01.2015 - 01.2017
Lead Mechanic
Piedmont Airlines Headquarters
01.2014 - 01.2015
Line/Heavy Check Mechanic
Piedmont Airlines Headquarters
08.2011 - 01.2014
Aircraft Maintenance Program -
Puerto Rico Aviation Maintenance Institute
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