Caitlyn Manning
Boise,ID
Summary
Dedicated customer service professional with front-end, hospitality, and administrative experience in fast-paced environments. Strong communication, multitasking, and problem-solving skills enhance operational efficiency and member satisfaction. Seeking part-time Seasonal or General Front End position at new Costco in Meridian to support team objectives and create positive experiences.
Overview
9
9
years of professional experience
Work History
Phlebotomy Student
Phlebotomy Training Specialists | Phlebotomy Certification
Boise, ID
01.2026 - 03.2026
- Completed hands‑on venipuncture training, capillary draws, and specimen collection following CLSI standards.
- Practiced proper patient identification, labeling, and documentation to ensure specimen accuracy.
- Demonstrated strong infection‑control practices, including PPE use, hand hygiene, and equipment sanitation.
- Maintained professional communication with patients during blood draws and clinical simulations to ensure comfort and trust.
- Conducted practice sessions for clinical workflow simulations, including order verification, tube selection, and specimen handling, to enhance procedural accuracy.
- Demonstrated competency in laboratory specimen management by effectively preparing, storing, and transporting specimens per laboratory requirements.
- Nationally Certified Phlebotomist (NCPT) — certification earned upon program completion.
Barber Student
Boise Barber College
Boise, ID
02.2020 - 04.2021
- Assisted with haircutting, shaving, and grooming services to enhance client satisfaction at Boise Barber College Clinic.
- Demonstrated commitment by consistently attending all scheduled shifts on time. and arrived punctually for scheduled shifts.
- Communicated clearly with instructors and peers to complete daily tasks.
- Strengthened multitasking skills through coursework and practical training.
- Completed quizzes, exams, and practical evaluations on schedule.
- Maintained clean and organized workstations to support efficient service delivery and enhance client experience.
- Provided client‑focused service and product recommendations.
Server
Talon Taps and Spirits- Albertsons
Meridian, Idaho
01.2019 - 12.2019
- Welcomed guests in Albertsons taproom and spirit bar.
- Delivered friendly, efficient service, enhancing guest experience and upholding brand standards.
- Managed multiple tables, efficiently pre-bussed, greeted guests, and tended bar, optimizing service delivery.
- Anticipated guest needs, ensuring seamless service flow and satisfaction.
- Upsold menu items and answered guest questions confidently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed payments, closed tabs, and handled cash register sales.
- Handled stressful situations with professionalism and resolved issues professionally.
- Maintained cleanliness and organization in high‑traffic areas.
Front of House Manager
Cafe Lucianos
Garden City, Idaho
09.2017 - 12.2018
- Led front‑end operations including scheduling, staffing, and workflow coordination.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Supervised host, server, and bar staff to ensure smooth daily shift operations and exceptional guest experiences.
- Resolved guest concerns promptly through calm, professional communication, enhancing overall customer satisfaction.
- Delivered consistently high‑quality service, earning positive guest feedback.
- Increased revenue through effective upselling and cross-selling.
- Ensured compliance with FOH certifications and industry standards.
Administrative Assistant
BVC Inc.
Walla Walla, Washington
01.2017 - 12.2017
- Coordinated calendars, meetings, and travel arrangements for BVC Inc. staff to ensure efficient scheduling.
- Maintained and organized confidential files, documents, and employee records for BVC Inc. to support compliance and accessibility.
- Supported hiring and termination processes, ensuring confidentiality and smooth transitions for BVC Inc.
- Oversaw scheduling for staff to maintain project timelines and deadlines. and met deadlines consistently.
- Performed weekly accounting and payroll duties with accuracy.
- Improved interoffice correspondence, reports, and presentations.
- Processed invoice data to ensure timely payments and accurate bookkeeping. and updated customer and delivery information.
- Conducted research to support staff and project needs.
- Organized filing systems, including archiving and purging documents.
Skills
- Customer service
- Checkout operation
- Calm under pressure
- Team-oriented communication
- Reliable attendance & punctuality
- High-volume multitasking
- Conflict resolution
- Work area organization
Timeline
Phlebotomy Student
Phlebotomy Training Specialists | Phlebotomy Certification
01.2026 - 03.2026
Barber Student
Boise Barber College
02.2020 - 04.2021
Server
Talon Taps and Spirits- Albertsons
01.2019 - 12.2019
Front of House Manager
Cafe Lucianos
09.2017 - 12.2018
Administrative Assistant
BVC Inc.
01.2017 - 12.2017