CAITLYN MARTINEZ
Calera,AL
Summary
Experienced and hardworking individual skilled in sales, customer service, and communication. Bilingual, written/spoken English & Spanish, with a proven ability to create and maintain collaborative relationships with both customers and team members. Excellent time management with an eagerness and enthusiasm to contribute and grow.
Overview
9
9
years of professional experience
Work History
Sales Associate
Alliance Consumer Group
Roanoke, TX
10.2022 - Current
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Business Development Representative
FitzMark
Birmingham, AL
02.2022 - 10.2022
- Researched target accounts to build a pipeline of qualified leads.
- Attended trade shows, conferences, meetings and other industry events.
- Maintained up-to-date records of customer interactions and communications.
- Built strong relationships with existing customers through ongoing communication.
- Provided regular updates on progress towards meeting monthly targets.
- Responded quickly to inquiries from potential customers via phone or email.
- Conducted research on potential customers to identify their needs and interests.
Insurance Agent
Bankers Life
Birmingham, United States
11.2021 - 02.2022
- Created and maintained client relationships by working one-on-one to learn and address their individual needs
- Worked across a bilingual client base, with both English and Spanish speaking clientele
- Researched and evaluated possible solutions to find the most appropriate and affordable way to address client requirements
- Active listening to identify client needs and address gaps in coverage
- Explained advantages, disadvantages and features of various products in a complete yet understandable manner
- Worked within the strict regulatory environment related to insurance sales.
Waitress
El Manzanillo
Blue Ridge
06.2018 - 10.2021
- Greeted, seated and served customers in a friendly and efficient manner
- Provided exceptional service taking and delivering customer orders with attention to accuracy and detail
- Quickly developed relationships in a fast moving customer service environment
- Team focused, assisting other team members as-needed.
Sales Associate
Robinson Roofing
Birmingham
05.2015 - 01.2018
- Created and fostered customer relationships, working directly with potential and existing clients
- Learned and maintained knowledge of construction materials
- Provided door-to-door sales services
- Provided customized contract estimates to clients
- Assisted in project management to help guarantee job success and client satisfaction
- Performed clerical work and maintained material orders
- Maintained relationships with large insurance companies and adjusters to assure compliance.
Education
High School Diploma -
Hiawassee Dam High School
05.2017
Some College (No Degree) -
University of Phoenix
Tempe, AZSkills
- Strong customer service and client relationship building
- Bilingual (spoken/written) in English and Spanish
- Public Speaking
- Excel in both verbal and written communications
- Experienced with Microsoft Office tools (Word, PowerPoint, Outlook)
- Leadership
- Business Development
- Client Account Management
- Upselling
- Order Processing
- Payment Processing
- Sales Training
- Relationship selling
- CRM software proficiency
Languages
- English
- Spanish
References
- Justin Robinson, Robinson Roofing, 205-847-6023
- Wayne Howard, Bankers Life, 205-283-8241
- Lawrence Sost, Amerilife, 850-933-1248
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate
Alliance Consumer Group
10.2022 - Current
Business Development Representative
FitzMark
02.2022 - 10.2022
Insurance Agent
Bankers Life
11.2021 - 02.2022
Waitress
El Manzanillo
06.2018 - 10.2021
Sales Associate
Robinson Roofing
05.2015 - 01.2018
High School Diploma -
Hiawassee Dam High School
Some College (No Degree) -
University of Phoenix
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