Caitlyn Moore
Pensacola
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advanced organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
MSR
Navy Federal Credit Union
Pensacola
02.2025 - Current
- Handled customer complaints in an efficient and courteous manner.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Identified opportunities for cross-selling additional products or services based on member needs.
Primary Care Checkout
Woodlands Medical Center
Pensa
02.2024 - 01.2025
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Inputted patient data into the electronic health record system.
- Provided assistance with additional tasks as needed or requested by management.
- Ensured compliance with HIPAA regulations when handling confidential information.
Registrar
Baptist Emergency Hospital
Penacola
01.2023 - 02.2024
- Demonstrated excellent customer service skills when interacting with patients and families.
- Maintained accurate records and documentation in accordance with departmental policies and procedures.
- Completed relevant insurance and other claim forms.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Education
High School Diploma -
Pine Forest High School
Pensacola, FL03-2016
Skills
- HIPAA compliance
- Customer service
- Data entry
- Communication skills
- Team collaboration
- Multitasking Abilities
Timeline
MSR
Navy Federal Credit Union
02.2025 - Current
Primary Care Checkout
Woodlands Medical Center
02.2024 - 01.2025
Registrar
Baptist Emergency Hospital
01.2023 - 02.2024
High School Diploma -
Pine Forest High School
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