Caitlyn Nash-Boucher
St. Johns,Florida
Summary
Detail-oriented and knowledgeable professional committed to finding solutions and providing excellent client care. Equipped with strong problem-solving abilities, willingness to learn, and exceptional communication. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Chiropractic Assistant/Front Desk Receptionist
Endeavor Health Center
10.2023 - Current
- Efficiently managed patient scheduling, optimizing daily appointments to ensure smooth clinic operations and minimal wait times.
- Gathered patient forms and copied insurance cards to collect patient information for billing and insurance filing.
- Input patient data into computer system using Genesis and checked information for accuracy.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly during check in.
- Answered phones and text messages on Review Wave to respond to customer questions, provide information and schedule appointments.
- Taught patients about medications, procedures, and care plan instructions.
- Contacted insurance carriers to determine patients' coverage and ensured correct co-pay amount was collected at time of service.
- Consistently upheld high standards of cleanliness and organization within the workplace to support a safe and welcoming environment for patients and team members.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
Program Leader
Booster
08.2022 - 08.2023
- Managed daily operations of each program, providing guidance and support to staff and students
- Fostered positive relationships with diverse clients, students, parents, staff, and volunteers to create rapport and build long-term relationships
- Coordinated with internal and external stakeholders to ensure that all event details were executed to the highest standards
- Monitored program budget and ensured compliance with program and safety regulations
- Developed creative and innovative ways to engage potential donors and sponsors
- Facilitated meetings with staff to identify program needs and develop strategies to achieve objectives
- Prepared and organized activities, materials, and supplies for daily program operations
- Communicated with external partners to create networking opportunities
- Collected and maintained data and records for program evaluation and reporting
- Won the 'Wisdom' award in June 2023 for expressing feedback as a gift
Sales/ Parts Representative
Irwin Marine
05.2019 - 08.2021
- Developed long lasting customer relationships and managed customer accounts
- Served as a point of contact for customers for boat reservations and inquiries
- Maintained a detailed knowledge of the features and benefits of a wide product range and explained key information to customers
- Tracked inventory levels and ordered supplies as needed
- Familiarity with vessel maintenance and repair procedures
- Handled incoming and outgoing calls and other administrative tasks as needed
- Processed refunds and exchanges
- Counted and balanced register drawers at the end of each shift
Education
Bachelors - Sociology
Keene State College
Keene, New Hampshire05.2022
Skills
- Customer Service and Client Care
- Problem Solving
- Scheduling
- Multitasking
- Active Listening
- Adaptability
- Excellent Verbal and Written Communication
- Data Entry
- Organization
- Time Management
- Telephone Etiquette
Timeline
Chiropractic Assistant/Front Desk Receptionist
Endeavor Health Center
10.2023 - Current
Program Leader
Booster
08.2022 - 08.2023
Sales/ Parts Representative
Irwin Marine
05.2019 - 08.2021
Bachelors - Sociology
Keene State College
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