Caitlyn Obrien
Burleson
Summary
Driven leader and manager with expertise in service level agreement negotiation, performance analysis, and process improvement. Skilled in coordinating processes and enhancing service delivery. Leverages strong communication, problem-solving, and time management to achieve high levels of client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Attendant
The Riptide Car Wash
Durham
06.2025 - 10.2025
- Handled multiple responsibilities in car wash, including washing vehicles and ensuring seamless operations to enhance customer satisfaction.
- Managed cash transactions, coordinated employee breaks, and provided exceptional customer service to support sales growth.
- Assisted customers with service selections and product recommendations.
- Operated car wash equipment to ensure high-quality service delivery.
- Maintained cleanliness and organization of the sales area and waiting room.
Sales Associate
Club Car Wash
San Antonio
01.2025 - 05.2025
- Demonstrated sales expertise through successful upselling and developing strong customer relationships.
- Ensured customer satisfaction by addressing member inquiries promptly and effectively.
- Demonstrated exceptional knowledge and skill with Point-Of-Sales systems
- Enhanced customer experience by maintaining site visual appeal and cleanliness.
Assisted Living Caregiver
Family
Saint Hedwig
09.2024 - 03.2025
- Enhanced quality of life for ailing family member through attentive living care.
- Provided basic needs, medical care, transportation, medicine retrieval, care negotiation between patient and medical providers.
- Monitored health and safety of residents, reporting concerns to family members.
- Fostered emotional well-being by offering companionship and engaging conversations.
- Maintained cleanliness and organization of living spaces for resident comfort.
- Facilitated medication adherence by reminding residents of schedules and dosages.
Assistant Manager
Family Dollar
Durham
08.2023 - 06.2024
- Managed day-to-day operations in the absence of a store manager, coordinating with the district manager to maintain store performance.
- Trained and supervised new assistant managers to facilitate smooth transitions and foster team development.
- Coached employees (including cashiers and stockers) to improve customer service and job performance.
- Oversaw cash management: handled cash and credit transactions, ensured safe and register balances at the start and end of shifts.
- Managed inventory and weekly store orders, maintaining accurate product levels and ensuring timely stock replenishment.
- Resolved customer issues to uphold store reputation and ensure high-quality service.
Starbucks Barista
Starbucks
Durham
11.2021 - 04.2022
- Crafted and served high-quality beverages, enhancing customer satisfaction and loyalty.
- Interacted with customers to deliver exceptional service and effectively resolve concerns, contributing to a positive store atmosphere.
- Trained new baristas on beverage preparation and customer service techniques.
- Operated coffee-making equipment, ensuring proper functionality and safety standards.
- Maintained inventory levels, ensuring timely restocking of supplies for efficient operations.
Volunteer Work Development
SLA
Atlanta
06.2019 - 11.2021
- Facilitated employment search initiatives for residents through collaboration with staffing agencies, supporting their successful reintegration.
- Led organization-wide meetings, enhancing communication and strategic planning across teams.
- Youngest volunteer to pass and excel at Directors training at the age of 18. All skills that were developed include the following: Enhancing board effectiveness, understanding fiduciary duties, improvising strategic thinking, developing governance skills, and fulfilling responsibilities to guide organizations, protect stakeholders, and demonstrate competence in executive leadership.
- Developed expertise in board effectiveness, fiduciary duties, strategic thinking, and governance to strengthen organizational leadership.
Shipping and Receiving
Ole Mexican Foods
Atlanta
06.2019 - 01.2020
- Inspected pallets for quality, labeled and logged pallet information to support timely and accurate shipments.
- Conducted full inventory inspections during production halts to maintain stock accuracy and resolve discrepancies.
- Safely drove and positioned and trucks at shipping and receiving docks to speed up loading times.
- Coordinated with other departments such as Quality Assurance and Shipping and Receiving to ensure smooth flow of operations.
- Worked closely with other departments such as Quality Assurance, Maintenance, Shipping and Receiving when needed.
Education
GED -
Alamance Community College
Graham, NC06-2017
Skills
- Point of sale (POS) systems
- Cash register operation
- Customer support
- Retail customer engagement
- Sales management
- Product knowledge
- Warehouse and retail experience
- Stock management
- Cash handling
- Basic mathematics skills
- Food handling and safety
- Shipping logistics
- Conflict resolution
- Leadership
Certification
- Driver's License
- Texas Alcoholic Beverage Commission Seller Training Certificate
Timeline
Sales Attendant
The Riptide Car Wash
06.2025 - 10.2025
Sales Associate
Club Car Wash
01.2025 - 05.2025
Assisted Living Caregiver
Family
09.2024 - 03.2025
Assistant Manager
Family Dollar
08.2023 - 06.2024
Starbucks Barista
Starbucks
11.2021 - 04.2022
Volunteer Work Development
SLA
06.2019 - 11.2021
Shipping and Receiving
Ole Mexican Foods
06.2019 - 01.2020
GED -
Alamance Community College