Caitlyn O'Brien
Kent
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, crafting drinks and meeting customer demands with a diligent and well-organized mentality. Certified in safe food handling.
Overview
6
6
years of professional experience
Work History
Server and Host
Gigi's Ristorante and Market
12.2025 - 06.2026
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Managed multiple tables simultaneously while maintaining attention to detail and efficiency.
- Resolved guest complaints promptly to ensure positive dining experiences and repeat business.
- Implemented suggestions for improving workflow processes, enhancing overall service speed.
- Maintained cleanliness and organization of dining and server area, ensuring compliance with health standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Greeted and seated guests, ensuring positive first impressions.
- Managed reservation systems to optimize table turnover and guest flow.
- Assisted in training new hosts on customer service protocols and system usage.
- Developed strategies for improving seating efficiency during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Asterisk Supper Club
01.2025 - 05.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Kept the establishment clean and organized at all times
- Kept track of 4+ tables with up to 6 orders each at once in an organized and timely manner
- Memorized the menu to provide information that would ensure customer satisfaction
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
Barista and Trainer
Starbucks
05.2021 - 05.2023
- Entered customer data
- Operated Point-of-Sale system
- Cleaned and sanitized work and customer areas, equipment, and utensils
- Connected with 200+ customers daily
- Memorized and crafted 300+ menu items
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- De-escalated customer conflicts
- Assisted customers with menu selections, providing knowledgeable recommendations to enhance their experience.
Swim Instructor and Lifeguard
Goldfish Swim School
07.2020 - 05.2021
- Memorized and taught curriculum to children ages 1-12 in private and group lessons
- Worked with parents to discuss successes and lesson summaries
- Observed pool with vigilance to ensure safety and prevent violations
- Took notes strengths and weaknesses of each child in class to track progress
- Cleaned and sanitized equipment and customer areas
Education
Highschool Diploma -
Westerville North High School
Westerville, Ohio05-2023
Skills
- Exceptional customer service
- Excellent communication
- Leadership
- Strong work ethic
- Beverage preparation
- Excellent memorization
- POS systems
- Safe food handling practices
- Coffee machinery
- Team player
Timeline
Server and Host
Gigi's Ristorante and Market
12.2025 - 06.2026
Server
Asterisk Supper Club
01.2025 - 05.2025
Barista and Trainer
Starbucks
05.2021 - 05.2023
Swim Instructor and Lifeguard
Goldfish Swim School
07.2020 - 05.2021
Highschool Diploma -
Westerville North High School