Caitlyn Reveles
Corona,CA
Summary
Customer-focused Lead Guest Service Associate known for high productivity and efficient task completion. Skilled in conflict resolution, time management, and customer service excellence. Excellent at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences.
Overview
6
6
years of professional experience
Work History
Lead Guest Services Associate
Richard Nixon Foundation and Library
03.2023 - Current
- Responsible for training new members at all tasks while maintaining an organized and friendly work environment
- First hand assist with any events being put on by the foundation
- In charge of scheduling and managing the team of other fellow guest service associates
- Manage all shipment of any online gift shop orders
- Attend to not only the daily guests that come in but any other needs of fellow foundation and NARA employees with an array of necessary tasks
Receptionist
The Princeton Co. and Macro Med
Corona
05.2021 - 03.2023
- Handled all calls and clerical work for both full service hair salon and medical aesthetics office
- Required to work every shift by myself and assigned my own tasks to complete
- Individually completed company's data entry for their financial accounting
- Booked appointments for hairstylist and medspa nurse
- Learned how to use Aesthetic Record and Mindbody scheduling software as well as set up and learned how to use Vagaro scheduling software in order to train others
Barista
Starbucks
Riverside
06.2019 - 10.2020
- Required to be extremely detailed oriented in a fast paced environment
- Learned how to quickly take in loads of information and apply task
- Responsible for staying composed under pressure to support fellow team members and service guest quickly and friendly
- Understanding and interacting with a multitude of personalities
Education
University of California Riverside
Riverside09-2025
Skills
- Self-Sufficient
- Organized
- Problem Solving
- Communication
- Customer Service
- Teamwork
- Leadership
- Adaptability
- Multi-Tasking
- Critical Thinking
- Active Listening
- Time Management
- Attention to Detail
- Event coordination
- Team leadership
- Problem solving
Timeline
Lead Guest Services Associate
Richard Nixon Foundation and Library
03.2023 - Current
Receptionist
The Princeton Co. and Macro Med
05.2021 - 03.2023
Barista
Starbucks
06.2019 - 10.2020
University of California Riverside
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