Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Caitlyn Smith

King of Prussia,PA

Summary

Results-oriented Operations Leader with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful operations. With experience in customer service, store operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

11
years of professional experience

Work History

Sephora

Operations Leader
12.2023 - Current

Job overview

  • Travels to complete new store openings, store closers, future footprint remodels and district wide inventory
  • Reduced out-of-stock occurrences by effectively managing inventory levels and replenishment efforts
  • Evaluated sales trends and leads a team to help adjust merchandise placement to capitalize on high-demand items or seasonal promotions, such as floor sets and retrofits.
  • Facilitated the timely processing of incoming shipments, ensuring accurate counts and proper storage according to company guidelines.
  • Enhanced merchandise presentation by executing and leading a team to create visually appealing and organized displays
  • manages daily operations tasks such as Off Assortment, Cycle Counts, Price Changes, DIF, Updates, Replenishment and Hard Launches
  • Managed store budgets effectively, consistently keeping the store stocked with necessity's without going over budget

Sephora

Sales And Service Leader
12.2022 - Current

Job overview

  • Developed a high-performing LBA and BA team through effective coaching, mentoring, and performance management.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Organized promotional brand events and interacted with community and brand representatives to increase sales volume.
  • Maintained the Beauty Studio to state board regulations as the licensed responsible person.
  • Proficient in store operations tasks such as updates, cycle counts, inventory, off assortment and DIF

Sephora

Sales and Service Coordinator
09.2022 - Current

Job overview

  • Took on responsibility of studio hygiene and kept it up to State Board regulations
  • Hosted and collaborated with Brand Representatives to launch store events to drive sales and product training.
  • Supervised employees and asses performances to determine training needs and define accurate plans for improvement
  • Took initiative to assist in store operations such as processing shipment, cycle counts, completing updates, price changes, inventory nights and DIF
  • Managed a high volume of customer interactions, ensuring timely resolutions and positive outcomes.

Great Clips Folk Design Group

Manager
12.2021 - 08.2022

Job overview

  • Onboarded new employees with training and new hire documentation.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Maximized productivity by compiling data, highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Continuously organized the salon in a attractive way to boost and promote product sales
  • Completed and reviewed physical inventory counts each month and kept records with accurate up-to-date data and eliminated unnecessary expenses and provided optimal stock levels.
  • Planned and lead booths at large-scale events such as community events, school events and fairs.

Great Clips Folk Design Group

Assistant Manager/Product Coordinator
03.2021 - 08.2022

Job overview

  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Organized sales area and work station to showcase products and boost sales.

Great Clips Folk Design Group

Stylist
07.2014 - 08.2022

Job overview

  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions to better serve customer needs and train stylists on up to date fashions
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Traveled to Beauty schools to train new and upcoming stylists while also helping to promote salon growth
  • Trained new hires on basics of hairstyling as well as continuing education for stylists on new and upcoming trends


Education

Pennsylvania Leadership Charter School
West Chester, PA

High School Diploma
06.2017

Technical Collage High School Brandywine
Downingtown, PA

Cosmetology from Cosmetology
05.2017

Skills

  • Employee Coaching and Motivation
  • Operational excellence
  • Innovation and creativity
  • Workforce planning
Availability
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Timeline

Operations Leader

Sephora
12.2023 - Current

Sales And Service Leader

Sephora
12.2022 - Current

Sales and Service Coordinator

Sephora
09.2022 - Current

Manager

Great Clips Folk Design Group
12.2021 - 08.2022

Assistant Manager/Product Coordinator

Great Clips Folk Design Group
03.2021 - 08.2022

Stylist

Great Clips Folk Design Group
07.2014 - 08.2022

Pennsylvania Leadership Charter School

High School Diploma

Technical Collage High School Brandywine

Cosmetology from Cosmetology

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Caitlyn Smith