Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caitlyn Strapach

Union Springs,NY

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager of Housekeeping

Inns Of Aurora Resort And Spa
03.2022 - Current
  • Completed schedules, shift reports, and other business documentation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Enhanced customer service levels by promptly addressing guest concerns and resolving issues in timely manner.
  • Facilitated seamless communication between departments through regular meetings.
  • Ordered, maintained and distributed supplies and inventory.
  • Created and implemented operational policies, processes and procedures to successfully become Forbes 4-star resort.
  • Increased employee performance through effective supervision and training.
  • Established routine and structure for international students in J-1 program.

Supervisor

Reaching a Generation
08.2020 - 02.2022
  • Strengthened communication skills through regular interactions, including those who's first language was not English.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created quarterly reports and held workshops multiple times per year for community and administrators.
  • Demonstrated commitment to organization's core values, leading by example and fostering a culture of excellence.

Recreation Therapy Manager

Ellis Residential And Rehabilitation Center
05.2016 - 06.2019
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA
  • Coordinated staff schedules for optimal coverage of patients' demands
  • Followed careful documentation for each resident utilizing electronic medical record system
  • Managed payroll for Recreation Therapy Department and all disciplinary actions
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Took active role in monthly reports and creating corrective actions for Quality Control team.

Evening Housekeeping Supervisor

Inns Of Aurora Resort And Spa
03.2022 - 03.2023
  • Supervising and training evening staff throughout 5 properties to ensure guest satisfaction
  • Doing regular inspections of rooms to ensure Forbes standards are upheld
  • Demonstrating respect, friendliness, and willingness to help wherever needed; in and out of department
  • Establishing routine and structure for international students in J-1 program
  • Brainstorming new and creative ways to bring guests in for business while beating out local competitors
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.

Education

Bachelor of Science - Recreation Therapy

Utica College
Utica, New York
05.2016

High School Diploma -

Union Springs High School
Union Springs, New York
06.2012

Skills

  • Communication
  • Team Leadership
  • Multi-tasking
  • Independent Worker
  • Critical Thinking
  • Staff Training and Development
  • Scheduling Coordination
  • Quality Assurance Controls
  • Payroll Administration
  • Staff Scheduling
  • Inter-department collaboration

Certification

Recreation Therapy Certification

Timeline

Assistant Manager of Housekeeping

Inns Of Aurora Resort And Spa
03.2022 - Current

Evening Housekeeping Supervisor

Inns Of Aurora Resort And Spa
03.2022 - 03.2023

Supervisor

Reaching a Generation
08.2020 - 02.2022

Recreation Therapy Manager

Ellis Residential And Rehabilitation Center
05.2016 - 06.2019

Bachelor of Science - Recreation Therapy

Utica College

High School Diploma -

Union Springs High School

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Caitlyn Strapach