Caitlyn Wilcoxson
Phoenix,Arizona
Summary
Organized Hostess with a strong focus on delivering exceptional customer service. Proven ability to manage high-volume seating efficiently while maintaining professional standards. Skilled in multitasking, including phone management and in-person greetings, ensuring a seamless guest experience.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Kona Grill
Phoenix, Arizona
03.2024 - 01.2025
- Greeted guests and seated customers in dining areas and waiting zones.
- Communicated customer feedback and complaints to kitchen staff for prompt resolution.
- Provided menus while addressing inquiries regarding menu items and daily specials.
- Handled incoming calls, offering appropriate greetings and information on services.
- Conducted regular restroom checks to replenish supplies and perform minor cleaning tasks.
Education
Some College (No Degree) -
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZSkills
- Guest relations
- Menu knowledge
- Order management
- Conflict resolution
- Call handling
- Customer service
- Warm and friendly
- Multitasking Abilities
Timeline
Restaurant Hostess
Kona Grill
03.2024 - 01.2025
Some College (No Degree) -
Maricopa Community Colleges, Paradise Valley Community College
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