Caitlyn Woodcock
Lawrenceville,USA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sky Collision
Lilburn, Georgia
01.2026 - Current
- Assisted customers with inquiries regarding auto repair services and claims processing.
- Managed appointment scheduling and coordinated service timelines for vehicle repairs.
- Resolved customer complaints by providing effective solutions and support.
- Maintained accurate records of customer interactions and service transactions.
Catering Coordinator
Chick-fil-A
Snellville, USA
06.2024 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
Shift Lead
Dunkin'
Grayson, USA
01.2023 - 06.2024
- Adapted to the dynamics of rapid service delivery environments.
- Managed shift schedules for optimal store efficiency.
- Enhanced crew performance by instructing on shift-specific duties.
- Processed daily deposits, maintaining accountability and precision.
- Maintained high standards of cleanliness by enforcing proper chemical usage and cleaning techniques.
Playtime Coordinator
Pet Paradise
Snellville, USA
04.2022 - 12.2022
- Planned enjoyable playtimes to enhance pets' experience.
- Maintained strict cleanliness protocol regularly to avoid infections between animals.
- Enhanced safety measures for pets and trainees through precise attention to minor details.
- Controlled high-pressure environments to stop dog confrontations.
- Executed tasks simultaneously to prevent any danger to trainees and pets.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Arcade Attendant
Stars and Strikes
Stone Mountain, USA
05.2021 - 03.2022
- Aid guests in locating the best value offers for family activities.
- Sustained cleanliness standards consistently for guest well-being and security.
- Maintained a consistently positive attitude towards job responsibilities.
- Adapted effectively to fast-moving and demanding environment.
- Handled transactions involving cash and credit/debit cards.
Shift Leader
Dunkin'
Snellville, USA
06.2020 - 03.2021
- Ensured timely completion of meal prepping duties in fast-paced environments.
- Resolved client inquiries efficiently to ensure positive experiences.
- Processed payments and secured funds accurately.
- Led and managed all operations for night shift crew.
- Executed restocking of inventory efficiently.
Education
High School Diploma - Law and Justice
Grayson High School
Loganville, GASkills
- Highly Dependable
- Excellent attention to detail
- Accurate money handling skills
- Adaptable and Flexible
- Knowledge of Microsoft Word
- Knowledge of Excel
- Knowledge of PP
- Consistent Communication
- Team motivation
- Employee training
Timeline
Customer Service Representative
Sky Collision
01.2026 - Current
Catering Coordinator
Chick-fil-A
06.2024 - Current
Shift Lead
Dunkin'
01.2023 - 06.2024
Playtime Coordinator
Pet Paradise
04.2022 - 12.2022
Arcade Attendant
Stars and Strikes
05.2021 - 03.2022
Shift Leader
Dunkin'
06.2020 - 03.2021
High School Diploma - Law and Justice
Grayson High School