Kristen Clarke
Orlando,fl
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Truist Bank
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Warehouse Associate
Amazon
01.2022 - 07.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Sales Associate
Walgreens
09.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Victoria Secret
09.2019 - 04.2020
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Intern
Jamaica Tours Limited
05.2016 - 07.2016
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Education
Associate of Arts - Business
Valencia College
Orlando, Florida05.2025
High School Diploma -
Dr. Phillips High School
Orlando, FL2020
Skills
- Highly dependable
- Fast learner
- Microsoft Word
- Trustworthy
- Team player
- Positive attitude
- Problem solving skills
- Account Updating
- Complaint Resolution
- Data Collection
- Data Entry
- Information Security
- Active Listening
- Computer Proficiency
Certification
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
Truist Bank
07.2022 - Current
Warehouse Associate
Amazon
01.2022 - 07.2022
Sales Associate
Walgreens
09.2020 - 01.2022
Sales Associate
Victoria Secret
09.2019 - 04.2020
Intern
Jamaica Tours Limited
05.2016 - 07.2016
Associate of Arts - Business
Valencia College
High School Diploma -
Dr. Phillips High School
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