Kelli Strickland
Wilmington,NC
Overview
13
13
years of professional experience
Work History
Customer Service Representative
David's Bridal
Wilmington, NC
09.2016 - 11.2018
- Answered average of 20-30 calls per shift by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Conducted weekly walk-throughs with manager to discuss interior visual displays, including store window presentation.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recommended products to customers, thoroughly explaining details
- Responded to customer requests for products, services and company information
- Recorded account information to open new customer accounts
- Updated account information to maintain customer records
Private Nanny
Russo Family
Wilmington, NC
08.2015 - 10.2018
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles and read books to young children.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Taught children everyday skills and language.
Waitress
Sharkys
Ocean Isle Beach, NC
04.2009 - 09.2015
- Assisted in maintaining preparation and service areas in sanitary condition
- Assisted in maintaining preparation and service areas in sanitary condition
- Assisted diners with obtaining food from buffet/serving table as needed.
- Greeted each customer with friendly eye contact
- Managed over 50 customer calls, orders per day.
Lead Teacher
Gateway Academy
Wilmington, NC
06.2014 - 08.2015
- Encouraged good behaviors using positive reinforcement method.
- Organized and engaged in recreational activities such as games and puzzles.
- Communicated openly with children's parents about daily activities and behaviors.
- Monitored each student's educational progress with individualized charts and files.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners
- Increased student involvement in program offerings through strategic redesign of program processes and methods
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions
- Maintained patience and level-headedness in diverse situations to support student development and personal growth
Education
Certificate - Phlebotomy
Brunswick Community College
Supply, NC12.2017
Associate of Applied Science - Early Childhood Education
Cape Fear Community College
Wilmington, NC2015
Skills
- Self-motivated
- Strong verbal communication
- Extremely organized
- Highly Dependable
- Time Management Skills
- Ability to multi-task
- Data management
- Quick learner
- Problem-Solving
- Planning and Coordination
Timeline
Customer Service Representative
David's Bridal
09.2016 - 11.2018
Private Nanny
Russo Family
08.2015 - 10.2018
Lead Teacher
Gateway Academy
06.2014 - 08.2015
Waitress
Sharkys
04.2009 - 09.2015
Certificate - Phlebotomy
Brunswick Community College
Associate of Applied Science - Early Childhood Education
Cape Fear Community College