Summary
Overview
Work History
Education
Skills
Timeline
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Caitlynn Davison

Caitlynn Davison

Yelm,WA

Summary

Persistent leader eager to lead and grow organizations. Skilled in accounting, financial planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

8
8
years of professional experience

Work History

Small Business Owner

Davison Enterprises
10.2019 - Current
  • I oversee business budget planning and administration, accounting functions, and purchasing.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Expanded market reach with targeted marketing campaigns and strategic partnerships.

Member Service Representative

TwinStar Credit Union
01.2019 - 08.2020
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Contributed to branch sales goals by effectively cross-selling credit union products and services.
  • Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
  • Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Verified customer identification and documentation for compliant transactions.
  • Responded to customer calls and emails to answer questions about products and services.

Promoted - Manager on Duty

Yelm Cinemas
04.2018 - 12.2018
  • Analyzed financial impact of different types of movies, vendors, etc.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
  • Monitored workflow to improve employee time management and increase productivity.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Promoted - Shift Lead

Yelm Cinemas
06.2017 - 03.2018
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Assisted in the development of promotional materials and marketing efforts to drive sales growth.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Cinema Employee

Yelm Cinemas
08.2016 - 06.2017
  • Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
  • Assisted with special events marketing to increase visibility and maximize ticket sales.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Troubleshot technical issues to maintain high-quality viewing experience.
  • Facilitated group bookings for special events, coordinating with event planners to ensure successful experiences for all attendees.
  • Conducted routine equipment inspections and maintenance tasks to ensure top-quality audio-visual experiences for guests.
  • Supported box office operations by accurately processing transactions and balancing cash drawers daily.

Team Member

Burger King
10.2015 - 08.2016
  • Worked here full time while also attending college and high school simultaneously
  • Developed strong cooperative relationships with coworkers and managers.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Bachelor of Science– Business Administration, Finance -

Central Washington University
Ellensburg, WA
08.2024

Associate of Arts - General Studies

South Puget Sound Community College
Olympia, WA
06.2017

Skills

  • Compliance, banking laws, and regulations
  • Business Analysis and Reporting
  • Financial Planning
  • Journal Entries
  • Balance sheets
  • Management accounting
  • Customer Service
  • Call center experience
  • Accounting Principles
  • Microsoft Excel
  • Microsoft Office
  • SAP
  • Service Upselling
  • Data Entry
  • Critical Thinking
  • POS Systems and Ordering Platforms
  • Appointment Scheduling
  • Product and Service Sales
  • Meeting Sales Goals
  • Balance Transfers

Timeline

Small Business Owner

Davison Enterprises
10.2019 - Current

Member Service Representative

TwinStar Credit Union
01.2019 - 08.2020

Promoted - Manager on Duty

Yelm Cinemas
04.2018 - 12.2018

Promoted - Shift Lead

Yelm Cinemas
06.2017 - 03.2018

Cinema Employee

Yelm Cinemas
08.2016 - 06.2017

Team Member

Burger King
10.2015 - 08.2016

Bachelor of Science– Business Administration, Finance -

Central Washington University

Associate of Arts - General Studies

South Puget Sound Community College

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Caitlynn Davison