Caitlyn N. Kinney
San Tan Valley,USA
Summary
Organized and dependable candidate who is looking to assist in building up this organization by integrating my knowledge and strong work ethic.
Overview
3
3
years of professional experience
Work History
RESEARCH & RESOLUTIONS SPECIALIST
Achieve
09.2023 - Current
- Reviewing and resolving various types of payment discrepancies
- Examine payment inquiries
- Utilize Google Sheets and Excel to update and track payment research
- Proficient in navigating Salesforce program
- Brainstorming with peers and answering questions through company’s Slack channels
- Resolving escalation requests from multiple departments
- Point of contact for specific creditors
PAYMENT SERVICING SPECIALIST 1 & 2
Achieve
02.2022 - 09.2023
- Analyze metrics and host weekly meeting to review team performance
- Transferring data from Salesforce to Excel
- Outbound and Inbound calls to and from creditors
- Work a shared Outlook Inbox to resolve client and creditor escalation requests
- Provided side by side training on calls and cases
- Go-to for leadership side tasks
CUSTOMER SERVICE ADVOCATE
Achieve
06.2021 - 02.2022
- Taking back-to-back inbound calls from clients
- Quickly disposition detailed notes after each call
- Deescalating upset clients
Education
High School Diploma -
Queen Creek High School
Queen Creek, AZCertificate for Debt Resolution - Customer Service
Rio Salado College
Queen Creek, AZSkills
- Customer relations
- Documentation Management
- Organization
- Excellent communication
- Quality assurance
- Adaptability
- Attention to detail
- Team Engagement
- Self-reliant
Accomplishments
- 3x Black Diamond award winner
- Awarded Team MVP multiple times
- Awarded for highest QA scores for 5 months in a row.
- Acknowledgement from leadership for having excellent open-communication with leadership, as well as helping my peers in the Slack channels.
- Recognition from Customer Service leadership for excellent communication skills with clients.
Timeline
RESEARCH & RESOLUTIONS SPECIALIST
Achieve
09.2023 - Current
PAYMENT SERVICING SPECIALIST 1 & 2
Achieve
02.2022 - 09.2023
CUSTOMER SERVICE ADVOCATE
Achieve
06.2021 - 02.2022
High School Diploma -
Queen Creek High School
Certificate for Debt Resolution - Customer Service
Rio Salado College