Host
Pappadeaux
Houston, TX
04.2023 - 09.2023
- Advised customers about special offerings and menu items to help drive sales.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Completed daily side work and opening and closing duties without fail.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered phone calls to give information and document reservations.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Backed up servers by checking on tables and retrieving items for guests.
- Answered customer questions about hours, seating, and menu information.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
