Imogen Morath
Mechanicsville, VA ,VA
Summary
I have worked in many restaurants and I’m wanting to get out of the restaurant industry. It was a great experience and I think everyone needs to work restaurant at least one time in their life just to see how hard it is.
Overview
2
2
years of professional experience
Work History
Host
Applebee's Grill + Bar
07.2023 - 10.2023
- Delivered pick-up and curbside orders to guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Host
Sports Page Restaurant Bar And Grille
01.2022 - 01.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Gate Guard
Swim Club Management
06.2021 - 09.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Kept check-in area clean and neat at all times.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
Education
Mechanicsville High School
Mechanicsville Va Skills
- Team Collaboration
- Complaint Handling
- Guest Complaint Resolution
- Guest Engagement
- Hospitality Service Expertise
- Item Promotion
- Cleaning and Sanitation
- Interactive Communication Skills
Timeline
Host
Applebee's Grill + Bar
07.2023 - 10.2023
Host
Sports Page Restaurant Bar And Grille
01.2022 - 01.2023
Gate Guard
Swim Club Management
06.2021 - 09.2021
Mechanicsville High School
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