Caiya Montanez
Holiday Inn FLL Inter. Airport
Hollywood
6
years of professional experience
Florida-licensed Notary and hotel front desk professional with 3+ years in hospitality operations, including night audit and guest services at a major airport property. Known for accurate financial balancing, composed problem-solving during peak hours, and consistently high guest satisfaction.
Work History
Front Desk/ Night Audit
4 Years- Managed guest arrivals and departures, ensuring efficient room assignments through hotel opera software to enhance operational efficiency.
- Managed resolution of guest inquiries and concerns, fostering a positive guest experience.
- Conducted thorough reviews of nightly financial reports to maintain precise balancing and integrity.
- Cultivated a friendly and orderly front desk atmosphere to enhance visitor experience.
- Oversaw front desk activities to enhance visitor experience and foster positive first impressions.
- Conducted nightly audits of financial transactions for accuracy and compliance.
- Managed front desk operations, ensuring seamless guest check-ins and check-outs.
Customer service/ Retail
3 Months- Assisted customers with printing, shipping, and retail services to ensure satisfaction and meet their needs.
- Operate POS system efficiently and handle payments accurately..
- Maintained store organization to facilitate customer navigation. to support efficient customer flow.
- Provided basic troubleshooting and counter assistance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cashier/ Assist. Manager
2 Years 4 Months- Greeted customers professionally, ensuring efficient and friendly service.
- Handled cash and credit card transactions accurately, maintaining smooth POS operations.
- Prepared food items and maintained cleanliness to support the store standards.
- Multitasked during high volume rush periods to reduce wait time.
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained clean and organized work area to enhance customer experience.
Education
Degree
HS Diploma
Skills
Guest Services
Financial Reporting
Financial reconciliation
Payment processing
Time management
Customer assistance
Welcoming guests
Credit and cash payments
Timeline
Customer service/ Retail
The UPS Store
09.2025 - 12.2025Read More
Front Desk/ Night Audit
Holiday Inn FLL Inter. Airport
08.2022 - CurrentRead More
Cashier/ Assist. Manager
Little Caesars
06.2020 - 10.2022Read More
South Broward High
Degree
Read More