Summary
Work History
Education
Skills
Languages
Timeline
Generic

Navneet Kaur

Brampton

Summary

Dynamic front desk agent with strong customer service skills and cash handling experience. Demonstrated ability to enhance guest experiences through effective problem-solving and operational efficiency.

Work History

Front Desk Agent and Night Audit

Canalta Hotel
Provost, AB
  • Managed guest check-in and check-out processes efficiently.
  • Provided exceptional customer service, addressing guest inquiries and concerns promptly.
  • Reconciled daily financial reports, ensuring accuracy in cash flow and transactions.
  • Conducted nightly audits of accounts, identifying discrepancies for resolution.
  • Balanced hotel accounts and resolved discrepancies.
  • Assisted in training new front desk personnel on operational procedures and customer service standards.

Kitchen Attendant

Canalta Hotel
Provost, AB
  • Prepared and presented breakfast items consistently to meet guest expectations.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted guests with dietary restrictions, providing personalized service and recommendations.
  • Monitored inventory levels, placing orders to maintain stock of essential breakfast supplies.
  • Trained new staff on food safety protocols and customer service standards effectively.

Supervisor

Spotlight Cleaning
Brampton, ON
  • Supervised daily cleaning operations, ensuring adherence to safety standards and protocols.
  • Trained and mentored new staff on cleaning techniques and equipment usage.
  • Developed efficient scheduling for cleaning teams to optimize resource allocation.
  • Conducted quality control inspections to maintain high service standards.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Kitchen Helper

Quesada Burritos and Tacos
Mississauga, ON
  • Prepared ingredients by chopping vegetables and marinating proteins to ensure freshness and quality.
  • Maintained cleanliness and organization of kitchen workspace to adhere to food safety standards.
  • Processed customer transactions efficiently using POS systems.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Prepared and cooked a variety of dishes in accordance with established recipes and standards.

Education

Diploma - Business Management

Fleming College
Toronto, ON

Bachelor's Degree - Accounting And Finance

Amity University
India

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Administrative skills
  • POS systems
  • Inventory oversight
  • Mail and packages

Languages

Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Front Desk Agent and Night Audit

Canalta Hotel

Kitchen Attendant

Canalta Hotel

Supervisor

Spotlight Cleaning

Kitchen Helper

Quesada Burritos and Tacos

Diploma - Business Management

Fleming College

Bachelor's Degree - Accounting And Finance

Amity University

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