Caiya Willow-Fagan
Harrisburg,PA
Overview
13
13
years of professional experience
Work History
Breakfast Cook
Hardee's
08.2026 - Current
- Operated a variety of kitchen equipment including ovens, fryers and grills safely
- Prepared breakfast dishes according to customer orders, ensuring accurate portions and timely completion
- Maintained a clean and safe kitchen area by following all safety rules and sanitation regulations
- Worked calmly in fast paced kitchen during very busy breakfast hours
Application Processor/Analyst
PSECU
09.2019 - 02.2026
- Processes incoming online applications
- Processes account maintenance requests such as change of ownership and name changes
- Answers member phone calls/provides online support through chat feature
- Analyzes documents to verify applicants identity
Card Fraud Analyst
PSECU
10.2023 - 04.2025
- Reviewed and analyzed customer accounts for fraud risk and suspicious activities
- Identified trends in fraudulent activities by analyzing data from multiple sources
- Handled difficult calls from members trying to defraud the credit union and evade responsibility for moneys owed
- Reviewed reports of suspected fraud to determine need for further investigation.
Dietary Aide/Cook
Polk Personal Care
08.2018 - 09.2019
- Prepares residents meals
- Supervises and delegates tasks to other kitchen employees
- Assists caregiving staff with residents around meal times
Riverview Bank
05.2018 - 08.2019
- Process customer transactions such as loan payments and deposits
- Opens new personal accounts
- Helps new employees learn computer/teller systems
- Performs account maintenance
Branch Banker I
BB&T bank
12.2016 - 04.2018
- Processes cash and check transactions
- Ensures drawer balances at the end of each business day
- Reviews and files bank reports
- Keeps track of client information and records
- Vault Teller
- Processes all cash in and out of the vault
- Ensures vault balances at the end of each business day
- Wire Transfer Trained
- Cross trained to open new retail accounts
Subway
03.2017 - 03.2018
- Prepares menu options in a timely manner
- Keeps work area clean
- Interacts with co-workers and customers in a friendly manner
- Counts inventory and drawer at end of each business day
Cook/Dietary Aid/Food Service Director
Kepler Nursing Center
07.2016 - 11.2016
- Prepares meals according to dietary plan
- Places order each week for menu items/kitchen supplies
- Keeps records up to date for all patient dietary plans
- Manages and trains kitchen employees on how to prepare and serve meals
Shift lead
Subway
12.2015 - 09.2016
- Delegates tasks among employees
- Handles cash, debit and credit transactions
- Ensures accuracy of drawer totals at end of each business day
- Handles cash drops in and out of drawer
Subway
07.2013 - 06.2015
- Finishes tasks assigned to me in fast paced situations
- Greets customers and takes their orders
- Changes shifts; being flexible with hours
- Works nights, weekends and holidays as needed
Education
High School Diploma -
Halifax Area High School
06-2015
Skills
- Kitchen communication
- Order management
- Kitchen safety and sanitation
- Customer Service-oriented
- Analytical thinking
- Money handling
- Attention to detail
- Multitasking Abilities
- Computer skills
Timeline
Breakfast Cook
Hardee's
08.2026 - Current
Card Fraud Analyst
PSECU
10.2023 - 04.2025
Application Processor/Analyst
PSECU
09.2019 - 02.2026
Dietary Aide/Cook
Polk Personal Care
08.2018 - 09.2019
Riverview Bank
05.2018 - 08.2019
Subway
03.2017 - 03.2018
Branch Banker I
BB&T bank
12.2016 - 04.2018
Cook/Dietary Aid/Food Service Director
Kepler Nursing Center
07.2016 - 11.2016
Shift lead
Subway
12.2015 - 09.2016
Subway
07.2013 - 06.2015
High School Diploma -
Halifax Area High School