Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cal Nelson

Vernon,NJ

Summary

Dynamic leader with proven expertise in staff management and educational guidance, notably at Big Snow. Excelled in enhancing guest services and group management, achieving increased repeat business through exceptional team leadership and adaptive instruction. Skilled in conflict resolution and safety awareness, fostering positive environments and promoting continuous skill development among teams and students.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Ski School Supervisor

Big Snow
01.2023 - Current
  • Established a welcoming environment that encouraged open communication between instructors, students, and parents/guardians alike.
  • Increased repeat business by fostering positive relationships with clients and their families.
  • Managed administrative tasks, ensuring smooth daily operations.
  • Developed and directed training programs for instructors to improve instructional techniques and lesson/group management.
  • Contributed to the creation of promotional materials highlighting the benefits of ski school programs, attracting new clientele.
  • Provided constructive feedback to instructors in a supportive manner, promoting continuous growth and skill development.
  • Collaborated with ski resort staff to ensure seamless coordination between departments, enhancing the guest experience.

Ski Instructor

Snow Partners LLC
12.2019 - Current
  • Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
  • Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
  • Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
  • Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
  • Adapted teaching methods according to weather conditions and terrain changes for optimal student success on the slopes.
  • Managed group dynamics effectively through conflict resolution strategies that maintained harmony among diverse participants.
  • Actively sought feedback from clients on lesson quality and instructor performance, incorporating suggestions for ongoing improvement in service delivery.

Lifeguard Supervisor

Mountain Creek Resort
04.2022 - 09.2022
  • Improved staff performance through regular training sessions and skill assessments.
  • Scheduled about 75 lifeguards to provide adequate coverage of pool areas during operating hours.
  • Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
  • Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
  • Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
  • Streamlined communication with management, reporting incidents, and suggesting improvements in policies or procedures.
  • Managed inventory of essential lifesaving equipment, ensuring all tools were readily available during emergency situations.
  • Maintained a clean and safe facility by conducting daily inspections and addressing maintenance issues promptly.

Education

Associate of Applied Science - Welding Technology

Sussex County Community College
Newton, NJ
06-2026

GED -

Sussex County Technical School
Sparta, NJ
06-2020

Skills

  • Staff management
  • Conflict resolution
  • Team leadership
  • Educational guidance
  • Health and safety
  • Safety awareness
  • Adaptive instruction
  • Group management
  • Guest services
  • Injury prevention

Certification

  • OSHA Certified
  • First Aid Certification
  • CPR/AED Certification

Timeline

Ski School Supervisor

Big Snow
01.2023 - Current

Lifeguard Supervisor

Mountain Creek Resort
04.2022 - 09.2022

Ski Instructor

Snow Partners LLC
12.2019 - Current

Associate of Applied Science - Welding Technology

Sussex County Community College

GED -

Sussex County Technical School

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Cal Nelson