Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cala Harris

MI

Summary

Versatile skill set in project management, problem-solving, and collaboration. Brings a fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Behavior Technician

Gateway Pediatric Therapy
01.2025 - Current
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Established consistent expectations and boundaries for clients, fostering a structured environment conducive to learning and growth.
  • Trained new Registered Behavior Technicians, promoting best practices and adherence to treatment protocols.

Inflight Service Manager

United Airlines
01.2022 - 12.2024
  • International Purser ISM
  • Managed cabin operations and ensured regulatory compliance while delivering exceptional customer service to diverse travelers.
  • Handled emergencies effectively, providing reassurance and comfort to passengers during long-haul international flights.
  • Enhanced passenger safety and satisfaction through personalized care and hands-on crisis management.

Pandemic Response Coordinator

Curative
01.2021 - 01.2022
  • Coordinated health screenings and response measures, adapting strategies based on evolving health guidelines to mitigate risks associated with infectious diseases.
  • Implemented and managed COVID-19 protocols, ensuring workplace and community safety through effective education and compliance monitoring.
  • Communicated effectively with patients, facilitating a clear understanding of protocols and procedures to promote overall health and safety.

IT Specialist

Concentrix
01.2016 - 01.2019
  • Delivered technical support and customer service for Apple IOS products, ensuring alignment with established service standards.
  • Facilitated effective communication with customers to address inquiries and resolve technical issues, enhancing overall customer satisfaction.
  • Committed to continuous learning to maintain up-to-date knowledge of Apple products and services.

Education

Bachelor of Science - Nursing

Chamberlain University
04-2027

Cosmetologist -

Aveda Douglas J.
01.2017

Skills

  • Analytical problem solving
  • Emotional intelligence
  • Time Management
  • Conflict Resolution
  • Proficient in CRM tools
  • Client-centered approach
  • Self-directed tasks
  • Behavioral intervention strategies

Certification

  • Certified: First Aid/CPR/AED [Red Cross] - 03/12/2027

Timeline

Behavior Technician

Gateway Pediatric Therapy
01.2025 - Current

Inflight Service Manager

United Airlines
01.2022 - 12.2024

Pandemic Response Coordinator

Curative
01.2021 - 01.2022

IT Specialist

Concentrix
01.2016 - 01.2019

Cosmetologist -

Aveda Douglas J.

Bachelor of Science - Nursing

Chamberlain University

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Cala Harris