IMANI DAVIS
Connect N Care ABA
Charlotte,NC
1
Certification
7
years of professional experience
Licensed North Carolina Bodily Injury Claims Adjuster with experience managing complex automobile injury claims across North Carolina and Virginia. Delivered timely claim resolutions while managing a caseload of 60–100 claims, investigating coverage, reviewing medical records, evaluating liability, and negotiating settlements. Focused on contributing to organizational goals through analytical decision-making, problem-solving, and exceptional customer service.
Work History
Behavior Technician
1 Year 6 Months- Developed and implemented behavior intervention strategies to enhance client well-being and foster skill growth.
- Executed behavior intervention plans focused on achieving measurable improvements in client outcomes.
- Led ABA therapy initiatives to enhance client development and skill acquisition. Analyzed clinical data to optimize treatment plans and improve effectiveness. Collaborated with families and BCBAs to ensure cohesive support for clients.
- Analyzed and maintained detailed records of client progress and behaviors to support effective treatment decisions.
Smalls Sort Supervisor
6 Years 6 Months- Managed workforce effectively to meet productivity goals and ensure operational efficiency.
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Delegated tasks and coached team members to maintain productivity levels and safety compliance during daily operations.
Bodily Injury Claims Adjuster
1 Year- Managed a caseload of approximately 60–100 bodily injury claims simultaneously while meeting regulatory and company deadlines.
- Evaluated bodily injury claims to determine coverage and compensation eligibility.
- Investigated liability through analysis of police reports, witness statements, medical records, photographs, and policy documentation.
- Maintained accurate claim documentation and provided timely updates throughout the claim lifecycle.
- Collaborated with medical professionals to assess injuries and validate claims, enhancing accuracy of claim evaluations.
- Delivered compassionate and professional service during challenging claim situations, addressing customer needs while meeting business objectives.
Chat Specialist Team Lead
1 Year- Led a remote customer support team and earned four Service Excellence Awards for outstanding performance.
- Facilitated customer inquiries through live chat, ensuring prompt and accurate responses.
- Collaborated with cross-functional teams to enhance customer service strategies.
Patient Services Specialist
3 Years- Verified insurance, scheduled appointments, maintained electronic health records, explained benefits, and coordinated patient care to support seamless patient experiences.
- Facilitated patient check-in and appointment scheduling to enhance operational efficiency.
- Managed patient inquiries through phone and in-person interactions to foster positive patient relationships.
Education
Bachelor of Arts - Psychology
- Dean's List: 2020, 2021, 2023
- GPA: 3.4
- Academic Scholarship Recipient (Full)
- Sigma Tau Delta English Honor's Society Member
Skills
Claims Investigation
Bodily Injury Claims
Coverage Analysis
Liability Evaluation
Medical Record Review
Settlement Negotiation
Claims Documentation
Insurance Verification
Customer Relations
Microsoft Office
Time Management
Analytical Problem Solving
Confidentiality
Active listening
Data collection
Documentation skills
Prompting and fading strategies
Certification
- Licensed NC Claims Adjuster- 2024- Current
- CPR Certified
HONORS & AWARDS
Service Excellence Award (4x) – Gubagoo, Sigma Tau Delta – English Honor Society
Timeline
Behavior Technician
Connect N Care ABA
2025.01 - CurrentRead More
Bodily Injury Claims Adjuster
Allstate
2024.01 - 2025.01Read More
Chat Specialist Team Lead
Gubagoo
2023.01 - 2024.01Read More
Smalls Sort Supervisor
Amazon
2020.01 - 2026Read More
Patient Services Specialist
A List Smiles
2020.01 - 2023.01Read More
Johnson C. Smith University
Bachelor of Arts from Psychology
Read More