Caladie Robles
Escondido,CA
Summary
Dedicated and reliable professional with over 7 years of customer service and communication experience. Proven ability to handle customer inquiries and resolve issues efficiently. Seeking to leverage strong interpersonal skills and a passion for justice in a career within the criminal justice field. Known for going above and beyond to achieve company goals and deliver exceptional service, consistently improving operational efficiency, committed to fostering a collaborative work environment and continuously seeking personal and professional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Liaison
Core Civic/ Otay Mesa Detention Center
2024.07 - Current
- Maintained confidentiality and security of company records by following strict protocols for document storage and retrieval.
- Developed positive working relationships with both internal departments and external clients through professional communication skills.
- Responsible for providing proficient and effective administrative support to the organization.
Debt Recovery Specialist
Conrad Companies/Escondido Bail Bonds
2022.02 - 2023.11
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
Call Center Representative
Snap-On
2021.10 - 2022.02
- Managed over 100 days per day for processing payments, technical support on company products, keeping knowledge of all products to conduct sales.
Call Center Representative
BMW Encinitas
2020.08 - 2021.10
- I answered calls for customers who were scheduling their vehicles for service in the service department in the dealership, I sent calls to designated departments when needed and offered support.
Sales Representative
Metro By T-Mobile
2018.03 - 2020.07
- Greeted and consulted with customers to understand their needs and suggest company products, responsible for providing accurate information and services to customers, meeting sales goals and keeping inventory ready
- I communicate with customers via phone at least 100 outbound calls per day, send email, and mail, handling payments and payment arrangements, keeping discrepancies low, marking, accumulating new clients for funding and finance services.Lead business development initiatives, increasing client base by 20%; manage credit operations to ensure low discrepancies
- Streamlined payment handling processes, reducing discrepancies by 15% and ensuring efficient client service.
Education
Associates - Criminal Justice
Palomar College
San Marcos, CAMA Certificate - Medical Assisting
Escondido adult school
Escondido, CA12.2023
GED -
Escondido Adult School
Escondido, CA05.2023
Skills
- Data Entry
- Bookkeeping
- Accounting
- File keeping
- Money handling
- POS systems
- Windows
- Excel
- Word
- Quickbooks
- Project management
- Marketing
- Data analysis
- Time management
- Attention to detail
- Adaptability
- Problem solving
- Stressful environment adaptability
Certification
CPR
Languages
Spanish
Native or Bilingual
Timeline
Administrative Liaison
Core Civic/ Otay Mesa Detention Center
2024.07 - Current
Debt Recovery Specialist
Conrad Companies/Escondido Bail Bonds
2022.02 - 2023.11
Call Center Representative
Snap-On
2021.10 - 2022.02
Call Center Representative
BMW Encinitas
2020.08 - 2021.10
Sales Representative
Metro By T-Mobile
2018.03 - 2020.07
Associates - Criminal Justice
Palomar College
MA Certificate - Medical Assisting
Escondido adult school
GED -
Escondido Adult School
CPR
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