Tiana Virden
Uniontown
Summary
Organized and adaptable professional with extensive experience in multitasking and project management. Demonstrated success in coordinating communication across departments and external agencies, ensuring timely and accurate reporting to support organizational goals.
Overview
7
7
years of professional experience
Work History
Administrative Liaison
Summit County Department of Job & Family Services
Akron
02.2024 - Current
- Analyze financial reports to identify trends and variances, informing budgetary decisions
- Conduct research and compile statistical reports, synthesizing information to enhance communication across organization
- Coordinate communication between departments and external agencies to streamline collaboration and improve project outcomes
- Coordinate and monitor position requests, postings, and vacancies
- Create detailed spreadsheets in Microsoft Excel to organize data for accurate record-keeping and comprehensive reporting.
- Manage budget preparation and allocation for departmental projects
- Represent department at meetings and conferences with state, federal and community agencies
- Work with department heads on complex situations and projects and strategies to keep the department on track and compliant with federal, state, and local mandates
Case Management Specialist II
Summit County Department of Job & Family Services
Akron
08.2020 - 02.2024
- Assessed client needs and coordinated appropriate services for support
- Monitored client adherence to work program guidelines, ensuring compliance and support for program goals
- Documented case notes in compliance with agency regulations, providing accurate records for effective case management
- Facilitated case management services that supported successful outcomes and helped clients achieve stabilization goals
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints
Social Program Supervisor
Summit County Department of Job & Family Services
Akron
04.2019 - 08.2020
- Oversaw program operations, ensuring adherence to state and federal regulations
- Managed client intake processes, assessing eligibility for services offered
- Monitored case management activities, ensuring timely support for clients in need
- Collaborated with program management to develop recommendations and implement process improvements and corrective action plans
- Coached team members to enhance productivity and performance, aligning efforts with company objectives
- Communicated administrative decisions, policy changes, and directives to appropriate staff
- Conducted group and individual employee conferences to discuss or interpret departmental rules, regulations, policies and procedures, and performance problems
- Received and resolved employee complaints and made recommendations to superiors on difficult and complex personnel matters
Education
Associate of Arts - Community Services Technology
University of Akron
Akron, Ohio08-2010
Skills
- Data management
- Program administration
- Report generation
- Data organization
- Task prioritization
- Interdepartmental communication
Timeline
Administrative Liaison
Summit County Department of Job & Family Services
02.2024 - Current
Case Management Specialist II
Summit County Department of Job & Family Services
08.2020 - 02.2024
Social Program Supervisor
Summit County Department of Job & Family Services
04.2019 - 08.2020
Associate of Arts - Community Services Technology
University of Akron