Ca’Lah Fishburne
Columbia,SC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Claims Processor
BlueCross BlueShield of SC
Columbia, SC
04.2023 - Current
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
Manager
T-Mobile
Newberry, SC
05.2020 - 04.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
Customer Service/ Chat Agent
Spectrum
Lexington, SC
09.2018 - 05.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards a positive work environment by supporting colleagues during challenging situations or peak periods.
- Streamlined communication for clients through effective use of chat tools and resources.
- Reduced wait times by quickly and effectively handling customer concerns, leading to higher satisfaction rates.
Education
Westwood High
2018
Skills
- Accuracy and precision
- Records management
- Critical thinking
- Team leadership
- Complex Problem-solving
Timeline
Claims Processor
BlueCross BlueShield of SC
04.2023 - Current
Manager
T-Mobile
05.2020 - 04.2023
Customer Service/ Chat Agent
Spectrum
09.2018 - 05.2020
Westwood High