Calandra Hunter
Fort Worth,TX
Summary
Dedicated customer support specialist recognized for strong problem-solving abilities and call center experience. Expertise in addressing customer inquiries and enhancing satisfaction through utilizing effective communication and empathy to build strong customers relationships using critical thinking, enhancing customer service and improving first-call resolutions
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Brays Cleaning Service
Fort Worth, TX
07.2024 - Current
- Assisted customers with inquiries, providing accurate information and solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
Customer Service Representative
Capital One
Arlington, TX
03.2017 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed approximately 45 emails, calls, and text from customers a day.
Customer Support Specialist
FEMA
Arlington, TX
01.2009 - 02.2017
- Resolved customer inquiries and concerns through multi-channel support, enhancing overall satisfaction.
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Responded to customer requests for products, services, and company information.
- Researched and identified solutions to technical problems.
- Managed customer inquiries, ensuring timely and accurate responses to enhance client satisfaction.
Education
High School Diploma -
Hot Springs High School
Hot Springs Arkansas05-1999
Skills
- Problem resolution
- Call center experience
- Payment processing
- Paperwork processing
- Live chat support
- Critical thinking
- Active listening
- Customer service
- Data entry
Timeline
Customer Service Representative
Brays Cleaning Service
07.2024 - Current
Customer Service Representative
Capital One
03.2017 - 03.2024
Customer Support Specialist
FEMA
01.2009 - 02.2017
High School Diploma -
Hot Springs High School