Calandra Johnson-Calopietro

Managed high-volume portfolio of customer accounts through phone, email, and virtual communication, ensuring client satisfaction and retention.

Delivered virtual sales presentations and built strong client relationships, enhancing customer engagement in remote and in-person settings.

Conducted outbound calls to close sales and promote service upgrades.

Resolved billing, service, and technical issues with tailored customer-centric solutions.

Utilized CRM systems to document interactions and maintain accurate account records.

• Generated qualified leads through targeted outreach and networking efforts.
• Engaged customers at Home Depot to promote and explain services, resulting in increased interest.
• Scheduled free, no-obligation in-home estimates, facilitating customer decision-making and service adoption.
• Utilized smartphone apps to submit leads efficiently.
• Educated clients on heating and air conditioning options.
• Assisted customers in identifying optimal home comfort solutions, enhancing customer satisfaction and service relevance.

• Utilized online platforms to educate customers, enhancing product knowledge and engagement.
• Conducted virtual consultations on product benefits, wellness practices, and lifestyle enhancements.
• Analyzed customer feedback to improve service quality and increase retention.
• Maintained digital records of client interactions and progress to support personalized service.

• Facilitated communication among patients, physicians, and nurses through phone and digital channels to review clinical reports and address inquiries promptly.
• Managed and updated patient data in medical software and CRM systems, maintaining high standards of accuracy and confidentiality.
• Documented patient encounters in electronic health records, ensuring accurate and efficient record-keeping.
• Utilized SharePoint, Microsoft Teams, and internal digital resources to support remote documentation and communication.
• Delivered consistent, compliant support in a fast-paced virtual healthcare environment.

• Provided technical support via phone and email, enhancing customer satisfaction.
• Delivered customer service and technical support in high-volume call center environment.
• Diagnosed hardware and software issues, resolving customer inquiries efficiently.
• Assisted customers in navigating product features and functionalities.
• Facilitated account updates and service changes while providing tailored product recommendations.
• Maintained accurate CRM records while consistently achieving performance metrics.
• Demonstrated empathy and professionalism during on-site and remote support interactions.

• Developed engaging lesson plans aligned with early childhood education standards.
• Developed engaging learning environments and built strong relationships with students and parents.
• Fostered a nurturing environment promoting children's social and emotional growth.
• Managed classroom activities while maintaining comprehensive records to support individualized student progress.
• Oversaw classroom activities to ensure a safe environment and compliance with health regulations, fostering student well-being.
• Implemented assessment tools to effectively track and communicate children's developmental progress to parents and stakeholders.
• Mentored new teachers in classroom management and instructional strategies.