Calandra L. Tenney
Luthersville
Summary
Experienced engagement professional prepared to excel in this role. Strong track record in fostering effective collaboration, driving client satisfaction, and meeting strategic goals. Expertise in communication, relationship-building, and adapting to changing needs. Reliable team player focused on achieving impactful results and enhancing overall engagement. Demonstrated success in managing multiple programs, providing leadership to teams, and effectively communicating with various stakeholders.
Overview
20
20
years of professional experience
Work History
Engagement Specialist
Carenet Health
San Antonio, TX
08.2025 - Current
- Developed and implemented engagement strategies to enhance patient support and satisfaction.
- Collaborated with cross-functional teams to align healthcare initiatives with organizational goals.
- Analyzed patient feedback to identify trends and inform program improvements.
- Trained and mentored new staff on best practices for patient engagement and communication.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring project success.
- Contributed ideas during brainstorming sessions aimed at enhancing overall customer experience through innovative approaches to engagement initiatives.
- Continuously sought opportunities for professional growth by attending workshops, webinars, and training sessions relevant to the role of an Engagement Specialist.
Internship
Coweta CASA, Inc.
Newnan, Ga.
08.2023 - 05.2024
- Train as a volunteer at the local advocacy program.
- To help reduce the trauma of children in the Juvenile Court dependency system by matching a child with a trained CASA volunteer who will offer support through a long-term consistent relationship.
- Explore and recommend resource options available to the child and offer the child guidance in understanding and dealing with the complex, unfamiliar court, and child welfare systems.
- Advocate vigorously for the rights of abused and neglected children in Coweta and Meriwether County ensuring that all “reasonable efforts” have been made for a child at every stage of the court dependency process.
- To improve the quality of information presented to the Juvenile Court, on behalf of the child, by informing the court of the child’s adjustment and state of mind by gathering relevant information and making appropriate case recommendations documented in a written court report.
IMCOM-Europe Better Opportunities for Single Soldiers (BOSS) President/Representative
US Army
Stuttgart, Germany
06.2017 - 04.2019
- Led seven garrison and five community-level programs, ensuring adherence to BOSS pillars and policies.
- Collected and analyzed data on recreation activities, facilitating informed decision-making.
- Reviewed financial and administrative reports, offering recommendations for program optimization.
- Actively participated in the BOSS Steering Committee on program policy and implementation.
- Collaborated with Garrison Command Sergeant Major to address single soldier issues and concerns.
- Provided program assistance and community information through multiple communication channels, increasing volunteer numbers in soldier participation and community activities by ten percent leading to a promotion from Installation BOSS Representative to IMCOM BOSS President.
- Assisted in planning and organizing community events for over 2,000 soldiers and family members.
- Collected and analyzed data on recreation activities to enhance program offerings.
- Coordinated communication of single Soldier issues to Directorate leadership and Headquarters, Department of the Army Family and Morale, Welfare and Recreation (FMWR).
Battalion Religious Affairs Non-Commissioned Officer
US Army
Smith Barracks
04.2016 - 05.2017
- Provided leadership and guidance to junior soldiers regarding basic soldiering skills and Military Occupational Specialty (MOS) specified tasks.
- Coordinated and provided religious support for various worship services, faith groups, and multi-purpose programs and events.
- Mentored several Chaplain Assistants, resulting in higher performances of other Unit Ministry Teams outside of the battalion.
- Administrative assistant to a military chaplain; performs or supervises office activities such as preparing correspondence and maintaining records.
- Assists the chaplain in preparing for chapel and religious programs, comparable to a civilian hospital chaplain’s assistant or administrative assistant in a church or synagogue.
- Prepares facility for services; prepares schedules and religious materials.
Religious Affairs NCO/Chapel NCOIC, Battalion Chaplain Assistant/Religious Affairs Specialist
US Army
Fort Stewart, Ga.
03.2015 - 04.2016
- Employ the effective use of work teams and individual and group behavior; and assess personnel management theories within the scope of actual practice and a changing environment.
- Administrative assistant to a military chaplain; performs or supervises office activities such as preparing correspondence and maintaining records.
- Provided leadership, management, and technical expertise while serving as the Main Post Chapel and Marne Chapel Non-Commissioned Officer in Charge (NCOIC).
- Apply effective management concepts; recognize effective communication and interpersonal skills in organizations.
- Describe and employ relevant management processes; apply the planning processes and the military decision-making model.
Religious Affairs Specialist/Administrative Assistant
US Army
Fort Stewart, Ga.
03.2010 - 03.2015
- Perform office activities such as preparing correspondence and maintaining records.
- Assists the chaplain in preparing for chapel and religious programs, comparable to a civilian hospital chaplain’s assistant or administrative assistant in a church or synagogue.
- Performs receptionist duties; answers routine inquiries and requisitions, receives and maintains equipment and supplies; creates letters, messages, forms and records; maintains files.
- Apply management concepts within a changing environment; distinguish between the foundations of planning and decision-making.
- Develop training plans; carry out warfighting functions; strategize using small groups.
Resident Care Coordinator
Elmcroft of Martinez
Augusta, Ga.
09.2006 - 10.2007
- Responsible for the quality-of-care services in the facility.
- Performed tasks such as recruiting and training staff, developing, and implementing patient care programs, and overseeing patient care.
- Ordered medications for over 45 residents and assisted with scheduling doctor appointments for residents.
- Performed duties as floor nurse; administration medications, treating wounds, and taking vital signs as ordered and as needed.
- Assisted certified nursing assistants and caregivers with the care of the patients and residents.
Education
Bachelor of Science - Psychology and Human Services
Clayton State University
Morrow, Ga.05-2024
Skills
- Leadership and Team Management
- Administrative and Logistic Support Program
- Coordination and Analysis
- Training and Mentoring
- Data Analysis
- Reporting
- Volunteerism
- Brand awareness
- Cross-functional coordination
- Decision-making
- Problem-solving
- Customer service
Leadership
- Established a reputation as a trusted source of spiritual and moral support for soldiers of all ranks. Provided numerous counseling/coaching sessions and opportunities for both Soldiers and NCOs at a single location.
- Helped identify Soldiers in danger of self-harm and participated in ensuring their safety.
- Efficiently managed a diverse organizational program for single Soldiers by providing optimal opportunities, information, and events to enhance their quality of life resulting in one of the Garrisons having the best program in Europe.
- Trained and integrated new chaplain assistants on chapel procedures for facilitating successful religious services and programs.
- Responsible for the logistical support for all chapel-sponsored events ranging from 150 to 350 personnel.
Timeline
Engagement Specialist
Carenet Health
08.2025 - Current
Internship
Coweta CASA, Inc.
08.2023 - 05.2024
IMCOM-Europe Better Opportunities for Single Soldiers (BOSS) President/Representative
US Army
06.2017 - 04.2019
Battalion Religious Affairs Non-Commissioned Officer
US Army
04.2016 - 05.2017
Religious Affairs NCO/Chapel NCOIC, Battalion Chaplain Assistant/Religious Affairs Specialist
US Army
03.2015 - 04.2016
Religious Affairs Specialist/Administrative Assistant
US Army
03.2010 - 03.2015
Resident Care Coordinator
Elmcroft of Martinez
09.2006 - 10.2007
Bachelor of Science - Psychology and Human Services
Clayton State University