CalaRose Royston

Conduct Healthcare telephone surveys, engage respondents and overcome objections including, Regulatory, Health Insurance and other types of Compliance Audits with Providers, data, entry, reading verbatim and accuracy in keying in responses. Medicare/Health Insurance/Behavioral Health Surveys. Maintaining metrics and updating information accordingly. HIPAA compliance.

• B2C marketing for sales efficiency and branding. Utilized CRM and other software to target populations for specific goals and financial roadblocks.
• Developed key campaigns for high profile companies experiencing financial hardships.
• Expanded average clientele base by 75 % and increased clientele exposure to reach targeted accounts.

• Assisted Living/Memory Care residents with ADL’s and Palliative/Hospice patients cleanliness and companionship, along with duties assigned by nursing staff and safety monitor.

• Life Insurance Appointment Setter with engaging approach. Predictive dialer used for setting appointments. Utilized “Peace of Mind” factor to answer end of life questions. Set appointments based upon Agent/Clients calendar. Set appointments in CRM.

• Implemented medication reminders, meal plans and preparation, change of status, recorded vitals, Set-up CPAP/Nebulizer, performed wound care, hygiene
• Engaged in all Health Care Decisions as Healthcare Power of Attorney over a 7 year period and 25 hospitalizations
• Maintained a Medical log and notified Medical Doctors of any changes during observation.

• Licensed Medicare Supplement/LTC Insurance agent responsible for Medicare Telesales and Educator for 2 Annual Enrollment Seasons. Mastered information database, navigating different Software. Maintained HIPAA Compliance and completed United Healthcare Sales training.