Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Server
Jennifer Stanfield

Jennifer Stanfield

phome surveeey rep
Kingsland,AR

Summary

Authorized to work in the US for any employer Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Phone survey representative

Press Ganey
08.2022 - Current
  • Conducted interviews with participants to assess eligibility.
  • Collaborated closely with others to develop new surveys and questionnaires, test survey links and proofread documentation.
  • Utilized behavioral-based interviewing techniques to evaluate candidates' experience and skills.
  • Reviewed, classified and recorded survey data in preparation for computer analysis.
  • Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
  • Entered responses from survey participants into internal database using Novle and Voxco to later compile reports or conduct analysis.
  • Developed and implemented interviewing processes to achieve consistent and structured approach.

FluffyyButt Cookie

Tammy Carter
12.2019 - 03.2020
  • Processed customer orders and payment transactions.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Prepared dough for variety of pastries, cakes and breads.
  • Packaged finished products for sale.
  • Operated ovens and bakery equipment to prepare products according to recipes.

District Sales Consultant

Cook Beauty Supply
01.2016 - 12.2016
  • I drove around from Salon to salon and sold them their beauty supply products for their salons
  • Attended sales meetings with distributors
  • I presented new products to clients
  • worked in t he ware house for 6 weeks tp get familiar with all the products
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.

Education

Cosmetology - Cosmetology Education

Margaret's Hair Academy
Monticello, AR
01.2015

High School Diploma - General

Cleveland County School District
05.2006

Skills

  • Windows
  • Sales
  • Patient monitoring
  • Typing (10 years)
  • Quality control
  • Customer support (5 years)
  • Help desk
  • Certifications and Licenses
  • Cosmetologist
  • Present
  • Cosmetology License
  • Scheduling Participants
  • Microsoft Office
  • Clerical Support
  • Registration Requirements
  • Outbound and Inbound Calls
  • Telephone Etiquette
  • Auto Dialers
  • Participant Screening
  • Reading Comprehension
  • Script Reading
  • Client Satisfaction
  • Customer Service and Assistance
  • Active Listening
  • Following Directions

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Phone survey representative

Press Ganey
08.2022 - Current

FluffyyButt Cookie

Tammy Carter
12.2019 - 03.2020

District Sales Consultant

Cook Beauty Supply
01.2016 - 12.2016

Cosmetology - Cosmetology Education

Margaret's Hair Academy

High School Diploma - General

Cleveland County School District
Jennifer Stanfieldphome surveeey rep