Tammy Thornberry
Joshua
Summary
Dynamic professional with extensive experience in call center operations at Press Ganey, excelling in phone survey coordination and customer relationship management. Proven ability to maintain HIPAA compliance while achieving high-quality standards. Strong data entry accuracy and interpersonal skills drive successful outcomes in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Phone Survey Representative I
Press Ganey
South Bend
05.2021 - 09.2025
- Call center and remote call center representative. Utilized outbound call management technology to conduct phone surveys while accurately recording responses and listening intently to the caller.
- Followed written communication scripts and FAQs using verbal, written, and interpersonal communication skills.
- The customer database included Medicare, Medicaid, hospitals, doctors' offices, medical groups, etc.
- Utilized refusal-avoidance techniques to ensure each survey is complete.
- Respond accurately to callers' questions and concerns. Maintain call center and remote work quality and production standards.
- Ability to navigate between resources and applications to resolve questions or issues with calls/callers.
- Strong desire to continuously improve job capabilities.
- Ensure training and compliance standards are met on each call.
- Maintained HIPAA confidentiality.
Digital Shopper
Walmart
Crowley
03.2020 - 04.2021
- Worked independently and reviewed online customer orders using a handheld TC 70 computerized order system.
- Located and selected merchandise on the retail floor expediently, while ensuring accuracy.
- Dispensed orders quickly, as a team.
Garden Center Customer Service and Merchandiser
Walmart
Crowley
03.2020 - 04.2021
- Worked independently and as a team, as demand required.
- Provided excellent customer service in the Garden Center, as well as in other areas of the store. Merchandised, watered, pruned, and reorganized the plants, flowers, shrubs, and trees.
- Stock the inventory daily according to store demand and inventory.
- Maintained a clean and organized, appealing image of the Garden Center, inside and outside, for a friendly shopping experience.
- Cross-trained and worked in other departments as needed.
Retail Merchandiser Representative
Altman Specialty Plants, LLC
Giddings
03.2019 - 09.2019
- Merchandised plants, flowers, and trees while organizing product from delivery racks to retail displays, and merchandising product as necessary.
- Watered, pruned, and reorganized products daily as needed to create an overall organized, appealing, shopping-friendly presentation.
- Responsible for three locations at Walmart Garden Centers, and worked independently and as a team while communicating with Altman, Walmart management, and personnel as required.
Small Business Administrative Support
Bruce Thornberry Welding
Joshua
05.2005 - 10.2016
- Answered and directed phone calls while providing excellent customer service.
- Composed and forwarded correspondence as necessary, managed records, receipts, proper vehicle registration, and private or commercial insurance coverage.
- Used MS Word, Excel, and QuickBooks for data entry to complete work.
Education
High School Diploma -
James Bowie High School
Arlington, TXSkills
- Phone survey coordination
- Data entry accuracy
- Call center operations
- Outbound calling techniques
- HIPAA compliance
- Customer relationship management
Certification
- Secretarial Certificate
Timeline
Phone Survey Representative I
Press Ganey
05.2021 - 09.2025
Digital Shopper
Walmart
03.2020 - 04.2021
Garden Center Customer Service and Merchandiser
Walmart
03.2020 - 04.2021
Retail Merchandiser Representative
Altman Specialty Plants, LLC
03.2019 - 09.2019
Small Business Administrative Support
Bruce Thornberry Welding
05.2005 - 10.2016
High School Diploma -
James Bowie High School
Similar Profiles
Stephanie CardenasStephanie Cardenas
Client Support Desk at Press GaneyClient Support Desk at Press Ganey
Jessica M. TowleJessica M. Towle
Senior Engagement Specialist at Press Ganey AssociatesSenior Engagement Specialist at Press Ganey Associates
Sara L. WinnellSara L. Winnell
Consulting Specialist at Press GaneyConsulting Specialist at Press Ganey