Calder Duncan
Olathe,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Advocate
Paycor
11.2024 - Current
- Resolving customer inquiries through effective communication and problem-solving techniques.
- Managing multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Providing feedback to enhance service quality and customer satisfaction levels.
- Developing strong relationships with clients, promoting trust and loyalty through excellent service.
Production Technician
NovaTech Automation
10.2023 - 10.2024
- Assembled electronic components following detailed schematics and technical drawings.
- Conducted quality inspections to ensure compliance with industry standards and specifications.
- Performed thorough testing of assembled products to ensure optimal functionality before shipping to customers.
- Maintained a positive attitude and strong work ethic, contributing to overall team morale and success in meeting production goals.
Quality Assurance Specialist
Green Dot Corporation
10.2022 - 09.2023
- Conducted thorough quality assurance reviews to ensure compliance with industry standards.
- Collaborated with cross-functional teams to identify and resolve process gaps.
- Assisted in training new staff on quality control measures and best practices.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
Regulatory Complaint Specialist
Concentrix
01.2022 - 10.2022
- Resolved escalated customer complaints through effective communication and problem-solving techniques.
- Analyzed feedback data to identify areas for improvement in product offerings and service quality.
- Exceeded performance targets consistently by demonstrating exceptional problem-solving abilities and commitment to delivering outstanding customer service in every interaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Olathe South High School
Olathe05.2015
Skills
- Customer Services
- Problem Solving
- Salesforce
- Microsoft Programs
- Fabrication
- Attention to Detail
Timeline
Customer Advocate
Paycor
11.2024 - Current
Production Technician
NovaTech Automation
10.2023 - 10.2024
Quality Assurance Specialist
Green Dot Corporation
10.2022 - 09.2023
Regulatory Complaint Specialist
Concentrix
01.2022 - 10.2022
High School Diploma -
Olathe South High School
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