Calea McCoy
Detroit,MI
Summary
Customer-focused retail and hospitality professional with leadership experience, skilled in motivating teams and creating exceptional guest experiences. Known for resolving customer concerns promptly and maintaining inviting environments that foster satisfaction and loyalty.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Team Leader
CAVA
Detroit, MI
08.2025 - 06.2026
- Motivated and empowered team members, fostering customer satisfaction and loyalty to drive retention and growth.
- Trained new team members on service standards and operational procedures, ensuring consistent quality of service.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Delivered exceptional customer service in a welcoming manner.
- Maintained cleanliness and organization of dining area and service stations.
Shift Lead
Insomnia Cookies
Detroit, MI
03.2024 - Current
- Lead daily shift operations while delivering a welcoming and efficient guest experience.
- Coached and supported team members to enhance customer service and streamline store operations.
- Cultivated positive guest relationships through personalized recommendations and professional resolution of concerns.
- Process cash and card transactions accurately while maintaining speed and attention to detail.
- Restocked products, organized displays, and maintained cleanliness to create an inviting shopping environment.
Bookseller
University Bookstore
Detroit, MI
08.2024 - 06.2026
- Guided customers in product selection to enhance purchasing decisions.
- Provided friendly, knowledgeable service to support efficient daily store operations.
- Processed purchases and returns accurately using POS systems.
- Maintained organized merchandise displays and restocked inventory.
Education
Bachelor of Arts - Psychology, Urban Education & Equity Studies
Wayne State University
Detroit, MI07-2026
Skills
- Guest Experience
- Client Relations
- Sales Techniques
- POS & Cash Handling
- Team Leadership
- Team Collaboration
- Conflict Resolution
- Stock Coordination
- Store Presentation
- Time Management
- Sales Techniques
Certification
- ServSafe Food Protection Manager
- ServSafe Food Handler
- CPR Certification
Timeline
Team Leader
CAVA
08.2025 - 06.2026
Bookseller
University Bookstore
08.2024 - 06.2026
Shift Lead
Insomnia Cookies
03.2024 - Current
Bachelor of Arts - Psychology, Urban Education & Equity Studies
Wayne State University