GRIFFIN HAYDEN
Baltimore,MD
Summary
As an Executive Team Leader at Target, I lead and motivate teams of up to 70 people on a daily basis, driving sales results that significantly impact the financial standing of the store. My skills include team development, guest relations, and business administrative duties. I am passionate about creating engaging and profitable experiences for guests and members, while ensuring operational excellence and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Executive Team Leader
Target
Laurel, MD
05.2023 - 04.2025
- Lead, coach, and develop a high-performing team to drive sales and operational excellence.
- Model Target’s guest-first culture by delivering outstanding service and inspiring your team to do the same.
- Manage and improve processes in your assigned department (e.g., Sales Floor, Logistics, Human Resources, Assets Protection).
- Execute strategic priorities, including merchandising, inventory, and promotional initiatives.
- Monitor key metrics and adjust team strategies to drive continuous improvement.
- Maintain a safe and secure environment for team members and guests.
- Foster an inclusive culture where team members feel supported and empowered.
- A Fortune 50 company with more than 400,000 team members worldwide, Target is a leading retailer committed to providing exceptional guest experiences. We prioritize a joyful, inclusive workplace and strive to uplift the communities we serve.
Customer Development Representative
Power Home Remodeling
Baltimore, MD
07.2025 - Current
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Conducted market research to identify customer needs and preferences effectively.
- Collaborated with cross-functional teams to align strategies for client engagement.
- Managed CRM database to track customer interactions and improve follow-up processes.
- Engaged homeowners in a professional and energetic manner
- Generate and qualify leads through direct customer interaction
- Schedule in-home consultations for Project Consultants
- Met and exceeded weekly and monthly performance goals
Golf Pro Shop Assistant
Turf Valley Resort
Ellicott City, MD
03.2022 - 07.2023
- Process retail transactions, including merchandise sales and green fees.
- Maintain cleanliness and organization of the pro shop and displays.
- Assist with inventory control, restocking, and merchandising.
- Provide information about course policies, events, and services.
- Coordinate with outside services staff to ensure smooth guest experience.
- Turf Valley Resort is a family-owned, full-service resort located in Ellicott City, Maryland. Nestled on 1,000 scenic acres, the resort offers a range of amenities, including two championship golf courses, a luxury spa, indoor and outdoor pools, tennis courts, and a variety of dining options.
Naval Academy Athletic Marketing Internship
NAVAL ACADEMY ATHLETIC ASSOCIATION
Annapolis, MD
08.2022 - 12.2022
- Assist in the creation and execution of marketing plans for home athletic events.
- Manage promotional materials, giveaway inventory, and on-site activation.
- Coordinate and assist with mascot appearances and fan outreach initiatives.
- Perform administrative tasks and provide general support to the marketing staff.
- Help with post-event evaluations and data collection for attendance and fan engagement.
- The Naval Academy Athletic Association (NAAA) oversees all varsity athletic programs at the U.S. Naval Academy in Annapolis, MD. Supporting 33 NCAA Division I sports, the NAAA promotes excellence in athletics while developing future Navy and Marine Corps officers. With a focus on leadership, integrity, and competitive success, Navy Athletics plays a vital role in the Academy’s mission to develop midshipmen morally, mentally, and physically.
Education
Bachelor's degree - Sport Management and Business
Towson University
05.2023
Associate's degree - Business Administration and Management, General
Howard Community College
05.2021
Skills
Merchandising
Guest Service Management
Guest Experience
Executive Management
Leadership
Team Leadership
Retail Sales
Retail
Accomplishments
- Enhanced Team Productivity: Improved team productivity by 30% through effective leadership and motivation strategies.
Timeline
Customer Development Representative
Power Home Remodeling
07.2025 - Current
Executive Team Leader
Target
05.2023 - 04.2025
Naval Academy Athletic Marketing Internship
NAVAL ACADEMY ATHLETIC ASSOCIATION
08.2022 - 12.2022
Golf Pro Shop Assistant
Turf Valley Resort
03.2022 - 07.2023
Bachelor's degree - Sport Management and Business
Towson University
Associate's degree - Business Administration and Management, General
Howard Community College