Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Operation Iraqi Freedom Medal
Generic

Caleasana Green

Hedgesville

Summary

Dynamic professional with extensive experience in customer service and team training, notably as a Barista Shift Supervisor at Blackbird Coffee. Proven ability in performance improvements and problem-solving, enhancing operational efficiency. Skilled in machine operation and multitasking, consistently delivering high-quality service and fostering a collaborative work environment.

Overview

11
11
years of professional experience

Work History

Laundry Supervisor

State of Kansas
09.2019 - 12.2022
  • Operated laundry equipment to ensure efficient processing of garments and linens.
  • Maintained cleanliness and organization of work area to promote safety and efficiency.
  • Assisted in sorting, washing, drying, and folding items according to established procedures.
  • Maintained cleanliness and organization of the work area to promote safety and efficiency..

Car Wash Detailer

Finish Line Car Wash & Detail Center
07.2015 - 04.2016
  • Operated detailing equipment to enhance vehicle appearance and customer satisfaction.
  • Conducted thorough cleaning of vehicles, including interior vacuuming and exterior washing.
  • Inspected vehicles for damage and provided recommendations for additional services.
  • Trained new team members on proper cleaning techniques and safety protocols.
  • Maintained inventory of cleaning supplies, ensuring availability for daily operations.
  • Conducted thorough inspections before releasing vehicles back to customers, ensuring complete satisfaction with services provided.
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.

Sales Associate

Kirby Vacuum Service And Supplies
02.2014 - 07.2015
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained accurate inventory records using point-of-sale systems to streamline stock management.
  • Trained new staff on store policies and customer service techniques to ensure consistent service quality.
  • Implemented effective merchandising strategies to optimize product placement and visibility in the store.
  • Collaborated with team members to achieve sales targets through promotional events and marketing initiatives.
  • Conducted regular audits of merchandise displays, ensuring compliance with company standards and guidelines.

Barista Shift Supervisor

Blackbird Coffee
12.2012 - 01.2014
  • Supervised daily operations, ensuring smooth workflow and high-quality customer service.
  • Trained and mentored new baristas on coffee preparation and customer interaction techniques.
  • Managed inventory levels, placing orders to maintain stock of necessary supplies and ingredients.
  • Implemented efficient scheduling practices to optimize staff coverage during peak hours.
  • Developed and enforced health and safety protocols to maintain a clean working environment.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.

Intern

House Studio DC
04.2012 - 12.2012
  • Assisted in developing project plans to streamline departmental workflows.
  • Collaborated with cross-functional teams to enhance communication and operational efficiency.
  • Managed scheduling and coordination of meetings, ensuring timely completion of agenda items.
  • Conducted research and analysis to support strategic decision-making processes.
  • Supported the execution of marketing initiatives to increase brand awareness and engagement.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Education

Master of Arts - Communications

Southern New Hampshire University
Hooksett, NH
09-2025

Bachelor of Arts - Communications

Southern New Hampshire University
Hooksett, NH
04-2024

Skills

  • Sorting techniques
  • Loading and unloading
  • Machine operation
  • Health and safety
  • Customer service
  • Training and mentoring
  • Staff training and development
  • Team building
  • Performance improvements
  • Problem-solving
  • Time management
  • Multitasking

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized Microsoft Word as necessary for project completion.
  • Proficient in creating PowerPoint presentations for projects.
  • Completion of Basic Training and military service.

Timeline

Laundry Supervisor

State of Kansas
09.2019 - 12.2022

Car Wash Detailer

Finish Line Car Wash & Detail Center
07.2015 - 04.2016

Sales Associate

Kirby Vacuum Service And Supplies
02.2014 - 07.2015

Barista Shift Supervisor

Blackbird Coffee
12.2012 - 01.2014

Intern

House Studio DC
04.2012 - 12.2012

Master of Arts - Communications

Southern New Hampshire University

Bachelor of Arts - Communications

Southern New Hampshire University

Operation Iraqi Freedom Medal

The Operation Iraqi Freedom medal holds great significance for me because it represents my contribution to serving and defending the nation and its people, whom I love.

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