Juliana Prestia
61 Summer Brooke Ln, Crawfordville,FL
Summary
Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Service Specialist
Cogency Global
09.2023 - Current
- Provided knowledgeable service and support for all customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances to maintain compliance with the state.
- Received and processed legal documentation regarding service or process as well as Apostille legalization process documents in compliance with state standards.
Communications Monitor
Viapath Technologies
05.2021 - 09.2023
- Researched, analyzed, summarized and made use of relevant information regarding incarcerated individuals communications to reduce possible security threats.
- Gathered, organized and input information into digital databases regarding violations of Florida Department of Corrections communications procedures.
- Logged over 400 calls per day.
Bank Teller
Ameris Bank
03.2020 - 05.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Customer Service Representative
Florida Department Of Education
10.2018 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promptly responded to inquiries and requests regarding McKay Scholarships.
Tutor
Wakulla County School Board
01.2018 - 05.2019
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL08.2023
Associate of Arts - Nursing
Tallahassee Community College
Tallahassee, FL08.2019
High School Diploma -
Wakulla High School
Crawfordville, FL05.2017
Skills
- Customer Relations
- Human Resource Management
- Critical Thinking
- Time Management Skills
Certification
- CNA - Certified Nurse Assistant
Timeline
Client Service Specialist
Cogency Global
09.2023 - Current
Communications Monitor
Viapath Technologies
05.2021 - 09.2023
Bank Teller
Ameris Bank
03.2020 - 05.2021
Customer Service Representative
Florida Department Of Education
10.2018 - 03.2020
Tutor
Wakulla County School Board
01.2018 - 05.2019
Bachelor of Science - Health Services Administration
University of Central Florida
Associate of Arts - Nursing
Tallahassee Community College
High School Diploma -
Wakulla High School
Similar Profiles
Branden HubaBranden Huba
Compliance Service Specialist II at Cogency Global, Inc.Compliance Service Specialist II at Cogency Global, Inc.
Lawrence NevesLawrence Neves
Content Marketing Manager at Cogency Global IncContent Marketing Manager at Cogency Global Inc
JENNIFER BIALOWASJENNIFER BIALOWAS
Client Service Specialist at Cogency Global Inc.Client Service Specialist at Cogency Global Inc.
Laura TomlinsonLaura Tomlinson
Uptime Service Advisor at Nextran Truck CenterUptime Service Advisor at Nextran Truck Center
Cody DormanCody Dorman
Line Cook at Cooter Stew CafeLine Cook at Cooter Stew Cafe