Caleb Badour
Greenville,NC
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated individual ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
1
1
year of professional experience
Work History
Student Refresh Technician
East Carolina University
Greenville, NC
09.2023 - 05.2024
- Student Refresh Technician at ITCS Computer Labs & Advanced Technologies
- This job was an introduction into the field of Information Technology and desktop support. The main focus for this position was working on the computer refresh projects around campus. Duties included moving inventory from the warehouse, imaging computers, scheduling installs with clients, documenting serial numbers and bringing back old systems for re-distribution on campus. I was trained to do specific tasks; while also learning about customer service experience and general experience in technology support
- Completed daily checklists detailing work completed on each machine serviced.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Set up user profiles on local machines according to established standards.
Education
Bachelor of Science - Computer Science
East Carolina University
Greenville, NC05-2024
Skills
- TeamDynamix
- Security Protocols
- Software and Hardware Support
- Data Migration
- Remote Support
- Hardware Installation
- Printer Maintenance
- Problem-Solving
- Networking
- Attention to Detail
- Communication
- Programming
- Multi-Tasking
- Results-Oriented
Reference
Charles M. Askew
Technology Support Analyst
ECU | Information Technology & Computing Services (ITCS)
106C Austin Bldg | Mail Stop 148
Greenville, NC 27858
Timeline
Student Refresh Technician
East Carolina University
09.2023 - 05.2024
Bachelor of Science - Computer Science
East Carolina University