Caleb Bird
Ocoee
Summary
Hardworking and reliable individual with a strong work ethic. Quick to adapt and eager to contribute to team success in any environment.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Food and Beverage Cast Member
Walt Disney World Resort
Lake Buena Vista
09.2024 - Current
- Provided exceptional guest service during busy park hours.
- Collaborated with cast members to enhance guest experience.
- Assisted customers with menu selections and answered questions about ingredients.
- Processed cash transactions and handled point-of-sale systems accurately.
- Maintained a clean work area by wiping down counters and cleaning up spills promptly.
- Informed management of any issues or complaints from customers.
Construction Laborer
Zimboski Construction Services
Windermere
05.2023 - 03.2024
- Operated hand tools and power equipment for construction tasks.
- Followed safety protocols to maintain a secure work environment.
- Loaded and unloaded materials for various construction projects.
- Supported skilled tradespeople by providing necessary materials and tools.
- Performed general clean-up activities onsite including sweeping and disposing of debris.
- Loaded and unloaded building materials, tools, and machinery.
- Set up ladders or temporary platforms used in construction projects.
- Collaborated with contractors to ensure timely project completion.
Verizon Technical Support and Sales Associate
Asurion
Orlando
01.2023 - 04.2023
- Diagnosed customer problems using troubleshooting tools and methods effectively.
- Documented customer interactions and resolutions in the support ticketing system.
- Educated customers on product features and best practices for usage.
- Engaged customers through effective phone communication and relationship building.
- Promoted products by explaining features and answering customer inquiries.
- Participated in team meetings discussing strategies for improving sales performance.
Merchandiser
Universal Orlando Resort
Orlando
07.2021 - 12.2021
- Managed product displays to enhance visual appeal and drive customer engagement.
- Assisted with inventory tracking and restocking to maintain product availability.
- Maintained a clean and organized work environment at all times.
- Assisted customers with locating desired items within store locations.
- Operated cash register to receive payment by cash, gift card and credit card.
Custodian
Walt Disney World Resort
Lake Buena Vista
02.2020 - 07.2021
- Cleaned and sanitized restrooms to maintain hygiene standards.
- Swept sidewalks to ensure a tidy environment.
- Removed trash from designated areas within the park on a daily basis.
Education
Florida Virtual School
Lakeland, FLSkills
- Guest service
- Point-of-sale systems
- Troubleshooting techniques
- Team collaboration
- Problem solving
- Conflict resolution
Timeline
Food and Beverage Cast Member
Walt Disney World Resort
09.2024 - Current
Construction Laborer
Zimboski Construction Services
05.2023 - 03.2024
Verizon Technical Support and Sales Associate
Asurion
01.2023 - 04.2023
Merchandiser
Universal Orlando Resort
07.2021 - 12.2021
Custodian
Walt Disney World Resort
02.2020 - 07.2021
Florida Virtual School