Nina R. Santiago
Disney World
Kissimmee
10
years of professional experience
Results-driven food and beverage professional with experience in quick service and coordination across various operations. Skilled in delivering exceptional guest service, managing daily operations, and ensuring food safety in fast-paced settings. Seeking a Management position at Walt Disney World to lead teams and enhance guest experiences.
Work History
Cast Member
9 Years 7 Months- Coordinated daily food and beverage operations, enhancing service efficiency.
- Assisted daily team coordination and operational planning to support smooth workflows.
- Maintain food safety, sanitation, and quality standards.
- Addressed guest concerns promptly and professionally, improving overall guest satisfaction.
- Assisted in training new team members on company procedures. and support new team members.
- Work with leadership to achieve operational goals.
- Prepared meals according to food allergy and dietary restriction guidelines.
Outdoor Vending Coordinator
1 Year 8 Months- Coordinated outdoor vending locations and daily operations to enhance guest experience.
- Ensured timely product availability and restocking to meet customer demand.
- Monitored inventory levels and communicated supply needs to prevent shortages.
- Delivered exceptional guest service while maintaining company standards.
- Supported Cast Members during high-volume periods.
- Practiced safety motion movements and discussed nutrition for the cast.
- Acknowledged employee contributions for teamwork and service excellence. for demonstrating company values, teamwork, and service excellence.
Team Member
1 Year- Ensured food safety, sanitation, and quality standards were consistently met.
- Resolved guest concerns promptly and professionally to maintain customer satisfaction.
- Trained new team members on operational procedures.
- Maintain food safety, sanitation, and quality standards.
Team Member
1 Year- Ensured compliance with company policies for loss prevention, safety, and cash handling to protect assets.
- Maintained fitting rooms and organized merchandise to enhance customer shopping experience.
- Stocked shelves and organized sales floor to create visually appealing store layout, supporting customer engagement.
- Followed company policies for loss prevention, safety, and cash handling.
Education
GED Diploma
Skills
Operational Support
Quick Service Operations
Food Safety and Sanitation
Customer Engagement
Cash Handling
Team Coordination
Leadership
Sales Transactions
Guest Service
Problem Solving
Communication
Time Management
Conflict Resolution
Timeline
Outdoor Vending Coordinator
Disney World
05.2022 - 01.2024Read More
Cast Member
Disney World
01.2017 - CurrentRead More
Team Member
Texmex
01.2017 - 01.2018Read More
Team Member
Marshalls
01.2017 - 01.2018Read More
Celebration High School
GED Diploma
Read More